Seventeen - Heng:garae

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VendorSeventeen
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Heng:garae is the seventh mini album by thirteen-member K-Pop group, Seventeen from South Korea. This album was released in June of 2020 and... Read more

Version

HANA Ver.
DUL Ver.
SET Ver.
NET Ver.

Out of stock

$18.95 Excl. VAT

Description

📌 Order Confirmation

✔ Once you place an order, you will receive an order confirmation email. This means we have received your order and pre-authorized your payment.
✔ We will then confirm with our suppliers that the item is in stock and ready for shipment.
✔ If any item is out of stock, we will void the charge and notify you via email.

📦 Order Shipment

✔ Once your order is processed, it will ship within 4 to 7 business days.
✔ Some orders may take up to 10 business days depending on stock availability.
✔ You will receive a tracking email once your order ships.

📌 If you cannot find your tracking number, please email us at support@kpop.exchange with your order number for assistance.

🚚 Shipping Time

Shipping times vary based on your location and shipping method:

✔ USA (USPS/UPS): 3 to 10 business days
✔ International (DHL/UPS): 4 to 12 business days
✔ Standard Registered Mail: 3 to 6 weeks

📌 Please note:
✔ Shipping times are estimates and depend on factors like customs clearance, local courier delays, and peak seasons.
✔ If it has been over 6 weeks, and your order is still in transit, please email support@kpop.exchange for assistance.

📦 Multiple Shipments

✔ Some items ship from different fulfillment centers, so you may receive multiple packages.
✔ No extra shipping fee will be charged for split shipments.

📌 Returns & Refunds

🔄 Refund Method – Store Credit (Gift Cards) as Default Option

✔ Refunds are issued as store credit (Gift Cards) by default.
✔ If you prefer a refund to your original payment method, you must request it before the store credit is issued.

📌 Refunds to the original payment method will be reviewed on a case-by-case basis and may take 5-10 business days to process.

📍 Return Eligibility

✔ You may return an unopened and unused item within 14 days of purchase for a refund in store credit.
✔ The item must be in its original packaging (plastic shrink wrap/seal must be intact).

❌ The following items cannot be returned or refunded:
🚫 Clothing, footwear, jewelry, plush figures, hair accessories, cosmetics, and beauty products.
🚫 Opened albums, DVDs, light sticks, and electronics.

📌 Shipping & handling fees are non-refundable.

🔹 How to Request a Return

To request a return, email support@kpop.exchange with:
✔ Your order number
✔ The item(s) you wish to return
✔ A photo of the unopened/sealed merchandise
✔ The reason for return

📌 Once approved, your refund will be issued as a Kpop Exchange Gift Card unless you request a refund to your original payment method before processing.

📦 Return Shipping

✔ Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.
✔ If the return is due to a Kpop Exchange error, we will provide a prepaid return shipping label.
✔ Please use a trackable shipping service to ensure your return reaches us.

📌 Refunds for Incorrect Shipping Address & Unclaimed Packages

✔ If an order is returned due to an incorrect address or unclaimed package, we will refund the item’s price in store credit (Gift Card) only (shipping fees are non-refundable).
✔ If you want the item reshipped, you will need to cover the shipping cost again.
✔ If the package is lost due to an incorrect address, a refund will not be issued.

⚠️ Chargeback & Dispute Policy

✔ Filing a chargeback after receiving store credit is considered fraudulent activity and may be disputed.
✔ Before issuing a refund, we will send a confirmation email requiring the customer to acknowledge and agree to receive store credit.

📌 If a chargeback is filed after a refund has already been processed as store credit, we reserve the right to provide proof to the bank, including:
✔ A copy of the Refund Policy the customer agreed to at checkout.
✔ Proof that the customer confirmed acceptance of store credit.
✔ A record of the issued store gift card and transaction details.

⏳ Refund Processing Time

✔ Store credit refunds (Gift Cards) will be issued within 2-5 business days after return approval.
✔ Refunds to the original payment method (if approved) may take 5-10 business days, depending on your financial institution.

📢 Important Notes for International Orders

✔ International shipping may incur customs fees, which are the responsibility of the buyer.
✔ Double-check your cart and shipping information before placing your order to avoid cancellations or returns.
✔ If you request a return, you will be responsible for:

Round-trip shipping fees
Possible customs fees

💬 Questions? Contact Us!

Your satisfaction is our top priority! If you have any questions, feel free to contact us at:
📧 support@kpop.exchange

Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided

1) Is the Line Friends BT21 Merch official or unofficial?

A: Majority of the BT21 merch is fan made (unofficial). There's a few official items for sale and the official items will say wording that's it's official in the product page. The more expensive items are official while the less expensive ones are fanmade. Unofficial BT21 will be much less than the price of the official version.

2) Are the photocards for sale official or fanmade?

A: Almost all the photocard sets for sale are fanmade or unofficial. If they are in the Under $15 collection, they are unofficial. If they are from a Lucky Draw or a album Pre-Order Benefit then they are 100% official and essentially come one by one unless you order a set via a Lucky Draw.

1) How soon will my item(s) will ship?

A: If we process the charges to your credit card, it will ship within 8 business days from the date of your order. The tracking information will get sent out automatically to the e-mail address you provided when checking out. If you do not receive tracking information from us within 8 business days of your order, feel free to follow up with us at support@kpop.exchange.
Please be aware Pre-Orders will not ship until they are release and ship to us from Korea. The release date may be found on the product page.

2) How long are shipping times?

A: Your products will ship within 5 to 8 days of you placing your order then take 4 to 6 weeks to reach your doorstep. Each product at Kpop Exchange has an estimated delivery time that you can find in the product page.

3) Do you ship to PO Boxes?

A: Yes!

4) What's the ETA to USA and Canada?

A: 3-5 weeks is the ETA. On occasions it may arrive faster and during busy shipping times it may turn into 6 weeks. for items such as Albums and Official Merchandise, it's already in the US and is received much faster. The shipping speed can be chosen at checkout depending on fast you want to receive it.

5) Where can I find my tracking information?

A: The tracking will update on the order status page once the item is in transit. You will also receive an email notification with a link to your personal tracking page through my shipping program, AfterShip.

6) Where do your items ship from?

A: Albums and official goods come from South Korea and ship out of our small facility in Denver, CO. Unofficial and less expensive goods are made in and ship from China.

1) What's your return policy?

A: All sales are final. We accept returns for refunds, for items damaged in transit or defective items. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint.

2) Can I cancel my order?

A: Yes, you can if it's within 48 hours. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

3) What happens if I receive a defective electronic item?

A: Electronics include any product that requires a battery such as a Lightstick. In the rare event you receive a sealed official lightstick that is defective, you would need to contact the manufacturer. The contact information can be found in the user manual.

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