Shipping:
*Every order comes with a tracking number
* Shipped from Denver, Colorado, USA
What is the RIIZE Official Light Stick?
The RIIZE Official Light Stick is the official fanlight for RIIZE. Its official product name is RIIZE OFFICIAL FANLIGHT. It is a handheld concert light stick with a clear globe, RIIZE logo design, white handle, LED modes, motion sensor, and Bluetooth mode.
Is this official RIIZE merchandise?
Yes. This is official RIIZE merchandise from SM Entertainment. The supplied product information lists SM Entertainment Co., Ltd. as the planning and selling company and BEATRO Co., Ltd. as the manufacturer.
Is this the same as the RIIZE Official Fanlight?
Yes. The official product name is RIIZE OFFICIAL FANLIGHT, and many fans also search for it as the RIIZE Official Light Stick.
Does this include an album?
No. This is a standalone fanlight / light stick product. It does not include an album.
Does this include music?
No. This product does not include music media.
Does this include a CD, DVD, Blu-ray, vinyl, or QR album?
No. This is not a CD, DVD, Blu-ray, vinyl, QR album, NFC album, or platform album. It is official light stick merchandise.
What comes with the RIIZE Official Light Stick?
The product includes the package, RIIZE Official Fanlight, strap, user manual, and sticker.
Does it include batteries?
No. Batteries are not included.
What batteries does the RIIZE Official Fanlight use?
It uses 3 alkaline AAA batteries.
How long does the battery last?
The supplied product information lists the operating time as approximately 4 hours. Actual use time may vary depending on battery quality, light mode, Bluetooth use, and battery condition.
What size is the RIIZE Official Light Stick?
The fanlight measures 95 x 95 x 250mm.
What size is the sticker?
The sticker measures 85 x 120mm.
How much does the RIIZE Official Fanlight weigh?
The supplied product information lists the weight as approximately 350g.
What materials is it made from?
The listed materials are ABS, PC, NYLON, and PAPER.
Does the RIIZE Official Light Stick have Bluetooth?
Yes. The product supports Bluetooth mode through the SMTOWN app.
How do I turn on the RIIZE Official Fanlight?
Long press the power button for about 3 seconds to turn the fanlight on or off.
How do I change light modes?
When the fanlight is powered on, short press the button to change between general LED modes.
Does it have a motion sensor?
Yes. The fanlight has a built-in motion sensor.
Why does the RIIZE light stick make a rattling sound?
The product guide states that a rattling sound from the fanlight body is a natural characteristic of the product. That sound alone does not necessarily mean the item is defective.
How do I use Bluetooth mode?
Double click the button to switch to Bluetooth mode. The guide notes that Bluetooth mode connects the fanlight with the SMTOWN app for supported content. Double click again to return to general mode.
Does Bluetooth mode change colors?
The guide states that color-change operation does not work in Bluetooth mode.
What happens if Bluetooth mode does not connect?
If the fanlight does not connect to the app within 15 seconds in Bluetooth mode, it automatically switches back to general mode.
Can I use this at a RIIZE concert?
Yes, this is the official RIIZE fanlight. For concert syncing, always follow the venue and official event instructions. The guide notes that concert wireless direction may require general mode, so check before the show starts.
Is this app-controlled?
It can connect to the SMTOWN app in Bluetooth mode for supported content. App features may depend on the app version, event, venue, and official support.
Is this for children?
No. The product information states that it is intended for users ages 14+ and is not for young children.
Is the plush shown in lifestyle images included?
No. Any plush items shown in lifestyle or styling images are display props only unless specifically listed in the contents. The confirmed contents are the package, fanlight, strap, user manual, and sticker.
Does this include a photocard?
No photocard is listed in the supplied product contents.
Does this include a POB?
No pre-order benefit or retailer-exclusive POB is listed in the supplied product contents.
Does this count toward music charts?
No. This is merchandise, not a music album. It does not count toward album charts.
Who are the RIIZE members?
RIIZE currently consists of Shotaro, Eunseok, Sungchan, Wonbin, Sohee, and Anton.
What is RIIZE’s fandom name?
RIIZE’s fandom name is BRIIZE.
What is the model number?
The model number is SME-RIIZE-OFL01.
Who manufactures the RIIZE Official Fanlight?
The listed manufacturer is BEATRO Co., Ltd.
Where is the RIIZE Official Fanlight made?
The product information lists the country of manufacture as China.
What is the operating temperature?
The listed operating temperature is -20°C to 50°C.
What battery safety tips should I know?
Use genuine alkaline AAA batteries. Insert batteries according to the correct + / - polarity. Do not charge, disassemble, short-circuit, or heat batteries. Remove used batteries from the product because leakage may occur. Do not mix old and new batteries or different types of batteries.
What should I do if the battery area gets hot?
Stop using the product and separate the battery socket immediately. Do not hold hot batteries or hot battery parts with bare hands.
Can I store batteries inside when not using it?
The product cautions advise removing the battery and battery socket when the product is not in use.
Can this get wet?
No. Keep the product away from water. Strong impact or contact with water may cause product failure or damage.
Can I take it apart?
No. Do not arbitrarily disassemble or assemble the product.
Can minor scratches happen?
Yes. The product information states that minor scratches may occur due to the characteristics of the material and manufacturing process.
Where can I buy the RIIZE Official Light Stick in the USA?
You can buy the RIIZE Official Light Stick / RIIZE Official Fanlight from KPOP Exchange, a USA-based K-pop retailer shipping from Denver, Colorado.
Can I cancel my order?
Collectible merchandise cannot be cancelled or refunded once processed. Please check your order carefully before purchasing.
How long does shipping take?
All items will be shipped out within 3~7 business days once the order has been processed.
