Red Velvet Official Light Stick

Red Velvet Official Light Stick

This light stick has the option to connect to a smartphone via bluetooth or to a central control at Red Velvet concerts in a fanlight mode. It can work in 3 standard modes: on, blinking and flickering and requires 3 AAA batteries to operate (not included) and can work for 5 hours. The batteries are hidden in a special compartment in the bottom of the handle.

Each Package Includes 

• 1 Light Stick  
• 1 Strap
• 1 Package
• Fast shipping

*Battery is not included due to custom issue.

****This item is not returnable

The Red Velvet lightstick features a white handle with a transparent head in the shape of a cupcake with the signature "RV" logo inside the head.

Fun Fact: Red Velvet is the first girl group from SM to get an official light stick! Get the Red Velvet Light Stick to show support for Red Velvet!  

Updated February 25, 2025

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📦 Order Shipment

✔ Once your order is processed, it will ship within 4 to 7 business days.
✔ Some orders may take up to 10 business days depending on stock availability.
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🚚 Shipping Time

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✔ Standard Registered Mail: 3 to 6 weeks

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📦 Multiple Shipments

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✔ No extra shipping fee will be charged for split shipments.

📌 Returns & Refunds

🔄 Refund Method – Store Credit (Gift Cards) as Default Option

✔ Refunds are issued as store credit (Gift Cards) by default.
✔ If you prefer a refund to your original payment method, you must request it before the store credit is issued.

📌 Refunds to the original payment method will be reviewed on a case-by-case basis and may take 5-10 business days to process.

📍 Return Eligibility

✔ You may return an unopened and unused item within 14 days of purchase for a refund in store credit.
✔ The item must be in its original packaging (plastic shrink wrap/seal must be intact).

❌ The following items cannot be returned or refunded:
🚫 Clothing, footwear, jewelry, plush figures, hair accessories, cosmetics, and beauty products.
🚫 Opened albums, DVDs, light sticks, and electronics.

📌 Shipping & handling fees are non-refundable.

🔹 How to Request a Return

To request a return, email support@kpop.exchange with:
✔ Your order number
✔ The item(s) you wish to return
✔ A photo of the unopened/sealed merchandise
✔ The reason for return

📌 Once approved, your refund will be issued as a Kpop Exchange Gift Card unless you request a refund to your original payment method before processing.

📦 Return Shipping

✔ Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.
✔ If the return is due to a Kpop Exchange error, we will provide a prepaid return shipping label.
✔ Please use a trackable shipping service to ensure your return reaches us.

📌 Refunds for Incorrect Shipping Address & Unclaimed Packages

✔ If an order is returned due to an incorrect address or unclaimed package, we will refund the item’s price in store credit (Gift Card) only (shipping fees are non-refundable).
✔ If you want the item reshipped, you will need to cover the shipping cost again.
✔ If the package is lost due to an incorrect address, a refund will not be issued.

⚠️ Chargeback & Dispute Policy

✔ Filing a chargeback after receiving store credit is considered fraudulent activity and may be disputed.
✔ Before issuing a refund, we will send a confirmation email requiring the customer to acknowledge and agree to receive store credit.

📌 If a chargeback is filed after a refund has already been processed as store credit, we reserve the right to provide proof to the bank, including:
✔ A copy of the Refund Policy the customer agreed to at checkout.
✔ Proof that the customer confirmed acceptance of store credit.
✔ A record of the issued store gift card and transaction details.

⏳ Refund Processing Time

✔ Store credit refunds (Gift Cards) will be issued within 2-5 business days after return approval.
✔ Refunds to the original payment method (if approved) may take 5-10 business days, depending on your financial institution.

📢 Important Notes for International Orders

✔ International shipping may incur customs fees, which are the responsibility of the buyer.
✔ Double-check your cart and shipping information before placing your order to avoid cancellations or returns.
✔ If you request a return, you will be responsible for:

• Round-trip shipping fees
• Possible customs fees

💬 Questions? Contact Us!

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📧 support@kpop.exchange

Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided