Business Proposal K-Drama OST

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Business Proposal K-Drama OST Support your favorite K-Drama on Netflix! VERSION 2 CD TRACK LIST[CD1]01. 멜로망스 - 사랑인가 봐02. 이무진... Read more

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$26.95 Excl. VAT

Description

📧 When You Order

Hey! Once you place your order, we'll send you a confirmation email right away. This means we got your order and your payment is all set (we just pre-authorize it for now).

We'll then check with our suppliers to make sure everything's actually in stock and ready to ship. If something's out of stock, don't worry - we'll cancel that charge and shoot you an email to let you know what's up.

📦 Getting Your Order Ready

Once we've got everything sorted, your order will ship within 4 to 7 business days. Sometimes it might take up to 10 days if we're dealing with stock issues, but we'll keep you posted.

You'll get a tracking email as soon as your package is on its way!

Pre-order stuff? Those only ship once we actually get them from our suppliers, so you'll have to wait until they're released.

Can't find your tracking number? Just email us at support@kpop.exchange with your order number and we'll help you out!

🚚 How Long Shipping Takes

This really depends on where you are and how you want it shipped:

If in stock, 1-3 business days.
Preorders will ship upon release; we get the products directly from Korea, so we are depending on the manufacturer’s availability and timelines.
Fanmade items can take 10-21 days depending on global supply chain.

Quick heads up: These are estimates! Things like customs, courier delays, and busy seasons (hello, comeback season) can slow things down. If it's been over 6 weeks and your order is still MIA, definitely email us at support@kpop.exchange so we can help you.

📦 Multiple Packages

Sometimes your order comes in different boxes because items ship from different places. Don't panic - you won't get charged extra shipping for this!

🔄 Returns & Refunds

The Deal with Store Credit

By default, we give refunds as store credit (gift cards). If you really want your money back to your original payment method instead, you need to ask us BEFORE we process the store credit. We'll review these requests case by case, and it takes 5-10 business days.

What You Can Return

You can return unopened, unused items within 14 days for store credit. The item has to be in its original packaging with the plastic wrap/seal totally intact.

What You CAN'T Return (Sorry!)

Clothing, shoes, jewelry, plushies, hair accessories, makeup, beauty products
Opened albums, DVDs, light sticks, electronics
Blind boxes, Sonny Angels, Labubus, Pokemon, One Piece, Dragon Ball, Sanrio stuff

Shipping fees aren't refundable either.

How to Return Something

Email support@kpop.exchange with:

Your order number
What you want to return
A photo of the unopened/sealed item
Why you're returning it

Once we approve it, you'll get a gift card unless you asked for original payment method before we processed it.

Return Shipping

You pay for return shipping unless we messed up (sent wrong item, defective product). If it's our fault, we'll send you a prepaid return label. Please use trackable shipping. Please remember, you have to take a video of yourself opening the package from it being sealed (videos with the product already open will not qualify) to be considered for a return due to a defect.

🛑 Canceling Orders

You can cancel within 48 hours of your order confirmation email for full store credit. After 48 hours, there's a $20 fee. If it already shipped, you'll also pay return shipping.

🌍 International Orders

Customs fees are on you - that's just how international shipping works. If you refuse the package because of customs fees, we'll deduct the return shipping costs and import duties from your refund.

Double-check everything before ordering to avoid returns!

⚠️ Chargeback Policy

Filing a chargeback after getting store credit is considered fraud. We'll send you a confirmation email before processing any refund, and you'll need to agree to the store credit. If you do a chargeback after that, we'll dispute it with proof of our policy and your agreement.

⏰ How Long Refunds Take

Store credit: 2-5 business days after we approve your return
Original payment method (if approved): 5-10 business days depending on your bank

Shipping Policy

📦 Processing Your Order

Orders usually take 1-3 business days to process if we have it in stock, depending on:

What's in stock
How busy we are (holidays, sales, etc.)
Warehouse processing times

Some orders might take 5 to 10 business days, especially if you ordered multiple items.

🚚 Delivery Times

USA: 3 to 10 business days
International: 4 to 12 business days

Delivery times can vary based on where you are, customs, and carrier delays. It can even be up to two weeks. Give your tracking 1 to 3 days to update once you get it. No updates after 3 days? Email us at support@kpop.exchange.

📦 Multiple Packages

Big or heavy items and multi-item orders might come in separate packages because of damage risk or different warehouse locations. Each package gets its own tracking number.

📅 Pre-Order Shipping

Pre-orders ship based on the manufacturer's schedule. We'll give you estimated dates on the product page, but manufacturers can change these.

If you order pre-order items with regular items, everything ships together once the pre-order stuff arrives. Want your in-stock items sooner? Place separate orders.

We'll email you if pre-order dates change!

📍 Tracking Your Order

You'll get tracking info once your order ships!

Just so you know:

Standard Registered Mail doesn't give step-by-step tracking
International shipments sometimes only update once they hit your country

If your order is way past the delivery window, email us!

💰 Customs & Import Fees

You're responsible for customs duties - that's just how importing works. If you refuse the package because of customs fees, we'll deduct those costs plus return shipping from your refund. If there's no money left over, no refund.

🎁 Holiday Shipping

Planning gifts? Order early! Holiday shipping gets delayed because of high volume. For Christmas gifts, shop our Black Friday/Cyber Monday sales. December orders are NOT guaranteed to arrive before Christmas, and we can't control holiday delays.

📦 Shipping Protection (Navidium)

✅ What We Cover

📭 Lost Packages
- Shows "delivered" but you don’t have it (⏳ we’ll wait 5 business days for redelivery attempts first)
- Tracking hasn’t updated in 6 weeks
💔 Damaged Items
- Items damaged in transit (💧 wet, 📉 torn, 📦 crushed albums, etc.)
- Missing items because the package was damaged

📧 Email support@kpop.exchange with your order number, photos of damage, and photos of the package.

💳 Refunds for lost/damaged items are store credit by default. Want your original payment method? 👉 Please ask before we process the store credit. This is subject to Navidium’s claim approval process—we’ll submit all the evidence on your behalf, but final approval is up to Navidium and not always guaranteed.

❌ What We DON'T Cover

Wrong address entered at checkout
🚚 Transit delays (shipping times are estimates)
⏰ Pre-orders or holiday delays
🌍 International packages stuck in customs
📦 Packages refused due to customs fees (return costs + duties are your responsibility)

📝 Filing a Claim

Email support@kpop.exchange with subject line: "CLAIM for Order #12345"
Describe the issue clearly
Include photo/video evidence for damaged items

⏳ We’ll review within 1–3 business days and process a replacement or store credit.

🚫 No Protection?

If you don’t add Navidium Shipping Protection:

You’ll need to work directly with the courier for missing packages.
If tracking shows delivered with GPS/photo proof, we cannot provide refunds or replacements.

🙋 FAQs

📩 Contact & Orders

How do I contact you?
📧 Email support@kpop.exchange — responses in 24–48 hours (⏳ high volume may cause slight delays).
Can I cancel my order?
✅ Within 48 hours of confirmation = full store credit.
⚠️ After that, there’s a $20 fee. If it’s already shipped, you’ll also cover return shipping.
When do you charge my card?
💳 Pre-authorization at checkout → charge upon shipping.
❌ If something’s OOS, we’ll void the charge + email you.

🚚 Shipping & Delivery

How soon do orders ship?
⏳ Usually 1–3 business days. Pre-orders ship once released + arrive at our facility.
Do you ship to PO boxes?
✅ Yes!
Why did I only get part of my order?
📦 Items may ship from different suppliers, no extra shipping charge.
Why isn’t tracking updating?
Some carriers update only when packages reach your country.
👉 No update for 5+ days? Email us.
Customs?
🌍 You’re responsible for customs fees. If refused, refund will be minus duties + return costs.
Where do you ship?
Worldwide! 🌎 Costs calculated at checkout.
Where do items ship from?
- 🎶 Albums & official goods: 🇰🇷 South Korea → shipped from Denver, CO
- 🐼 Unofficial/budget items: China

🔄 Returns & Refunds

Return policy?
❌ Final sale: clothing, shoes, jewelry, plushies, accessories, makeup, opened albums/DVDs/electronics.
✅ Unopened items: return within 14 days for store credit.
Exchanges?
❌ No exchanges. If we sent the wrong item, we’ll refund or send the correct one.
Damaged items?
📑 Check our Product Defect Policy for next steps.
Missing album contents?
🎥 An unboxing video of the sealed package is required to be eligible.
Can I get money back instead of store credit?
💳 Store credit is default. Ask before processing if you prefer a refund to your original payment method (review takes 5–10 business days).
Convert store credit to cash?
❌ No, once it’s store credit, it’s final.

⏳ Pre-Orders & Special Orders

Pre-orders ship when officially released + arrive at our warehouse. Dates listed are estimates and subject to change due to manufacturer/supply chain delays.
Group orders?
🙋 Yes! Email support@kpop.exchange .

💳 Payments & Products

Payment methods?
Major credit cards + secure online payments.
Price adjustments?
❌ No price matching or adjustments after purchase.
Are photocards official?
- 💸 Under $15 = unofficial
- 🎶 Lucky Draws / Pre-order benefits = official
BT21 merch official?
🐰 Most are unofficial (lower-priced). Official items are marked + priced higher.
Defective electronics?
🛠️ Contact manufacturer directly (info in manual). No returns accepted for electronics.

🛡️ Shipping Protection Recap

What’s Navidium?
Your protection against loss, theft, and damage. Recommended for collectors! 💎

💬 Questions? Contact Us!

Your satisfaction is our top priority! If you have any questions, feel free to contact us at:
📧 support@kpop.exchange

Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided

1) Is the Line Friends BT21 Merch official or unofficial?

A: Majority of the BT21 merch is fan made (unofficial). There's a few official items for sale and the official items will say wording that's it's official in the product page. The more expensive items are official while the less expensive ones are fanmade. Unofficial BT21 will be much less than the price of the official version.

2) Are the photocards for sale official or fanmade?

A: Almost all the photocard sets for sale are fanmade or unofficial. If they are in the Under $15 collection, they are unofficial. If they are from a Lucky Draw or a album Pre-Order Benefit then they are 100% official and essentially come one by one unless you order a set via a Lucky Draw.

1) How soon will my item(s) will ship?

A: If we process the charges to your credit card, it will ship within 8 business days from the date of your order. The tracking information will get sent out automatically to the e-mail address you provided when checking out. If you do not receive tracking information from us within 8 business days of your order, feel free to follow up with us at support@kpop.exchange.
Please be aware Pre-Orders will not ship until they are release and ship to us from Korea. The release date may be found on the product page.

2) How long are shipping times?

A: Your products will ship within 5 to 8 days of you placing your order then take 4 to 6 weeks to reach your doorstep. Each product at Kpop Exchange has an estimated delivery time that you can find in the product page.

3) Do you ship to PO Boxes?

A: Yes!

4) What's the ETA to USA and Canada?

A: 3-5 weeks is the ETA. On occasions it may arrive faster and during busy shipping times it may turn into 6 weeks. for items such as Albums and Official Merchandise, it's already in the US and is received much faster. The shipping speed can be chosen at checkout depending on fast you want to receive it.

5) Where can I find my tracking information?

A: The tracking will update on the order status page once the item is in transit. You will also receive an email notification with a link to your personal tracking page through my shipping program, AfterShip.

6) Where do your items ship from?

A: Albums and official goods come from South Korea and ship out of our small facility in Denver, CO. Unofficial and less expensive goods are made in and ship from China.

1) What's your return policy?

A: All sales are final. We accept returns for refunds, for items damaged in transit or defective items. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint.

2) Can I cancel my order?

A: Yes, you can if it's within 48 hours. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

3) What happens if I receive a defective electronic item?

A: Electronics include any product that requires a battery such as a Lightstick. In the rare event you receive a sealed official lightstick that is defective, you would need to contact the manufacturer. The contact information can be found in the user manual.

FAQ Assistance click here to get all your questions cleared →

📧 When You Order

📦 Getting Your Order Ready

🚚 How Long Shipping Takes

📦 Multiple Packages

🔄 Returns & RefundsThe Deal with Store Credit

What You Can Return

What You CAN'T Return (Sorry!)

How to Return Something

Return Shipping

🛑 Canceling Orders

🌍 International Orders

⚠️ Chargeback Policy

⏰ How Long Refunds Take

Shipping Policy

📦 Processing Your Order

🚚 Delivery Times

📦 Multiple Packages

📅 Pre-Order Shipping

📍 Tracking Your Order

💰 Customs & Import Fees

🎁 Holiday Shipping

📦 Shipping Protection (Navidium)

✅ What We Cover

❌ What We DON'T Cover

📝 Filing a Claim

🚫 No Protection?

🙋 FAQs

📩 Contact & Orders

🚚 Shipping & Delivery

🔄 Returns & Refunds

⏳ Pre-Orders & Special Orders

💳 Payments & Products

🛡️ Shipping Protection Recap

💬 Questions? Contact Us!

I have questions with respect to:

🔄 Returns & Refunds

The Deal with Store Credit