Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided
Description
I have questions with respect to:
1) Is the Line Friends BT21 Merch official or unofficial?
A: Majority of the BT21 merch is fan made (unofficial). There's a few official items for sale and the official items will say wording that's it's official in the product page. The more expensive items are official while the less expensive ones are fanmade. Unofficial BT21 will be much less than the price of the official version.
2) Are the photocards for sale official or fanmade?
A: Almost all the photocard sets for sale are fanmade or unofficial. If they are in the Under $15 collection, they are unofficial. If they are from a Lucky Draw or a album Pre-Order Benefit then they are 100% official and essentially come one by one unless you order a set via a Lucky Draw.
1) How soon will my item(s) will ship?
A: If we process the charges to your credit card, it will ship within 8 business days from the date of your order. The tracking information will get sent out automatically to the e-mail address you provided when checking out. If you do not receive tracking information from us within 8 business days of your order, feel free to follow up with us at support@kpop.exchange. Please be aware Pre-Orders will not ship until they are release and ship to us from Korea. The release date may be found on the product page.
2) How long are shipping times?
A: Your products will ship within 5 to 8 days of you placing your order then take 4 to 6 weeks to reach your doorstep. Each product at Kpop Exchange has an estimated delivery time that you can find in the product page.
3) Do you ship to PO Boxes?
A: Yes!
4) What's the ETA to USA and Canada?
A: 3-5 weeks is the ETA. On occasions it may arrive faster and during busy shipping times it may turn into 6 weeks. for items such as Albums and Official Merchandise, it's already in the US and is received much faster. The shipping speed can be chosen at checkout depending on fast you want to receive it.
5) Where can I find my tracking information?
A: The tracking will update on the order status page once the item is in transit. You will also receive an email notification with a link to your personal tracking page through my shipping program, AfterShip.
6) Where do your items ship from?
A: Albums and official goods come from South Korea and ship out of our small facility in Denver, CO. Unofficial and less expensive goods are made in and ship from China.
1) What's your return policy?
A: All sales are final. We accept returns for refunds, for items damaged in transit or defective items. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint.
2) Can I cancel my order?
A: Yes, you can if it's within 48 hours. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
3) What happens if I receive a defective electronic item?
A: Electronics include any product that requires a battery such as a Lightstick. In the rare event you receive a sealed official lightstick that is defective, you would need to contact the manufacturer. The contact information can be found in the user manual.
BTS OFFICIAL LIGHT STICK VER.4 CRADLE PRE-ORDER
BTS OFFICIAL LIGHT STICK VER.4 CRADLE – Display Stand & Mood Light 💜
Release Date: isMarch 23rdin Korea. We will begin the shipping process once we receive the pre-order items as long as there are no delays.
IMPORTANT NOTE:Orders containing pre-order items will be held until all items are released and available to ship together. It is guarantee that you are getting it whenever we receive it from South Korea! We usually ship out pre-order items in 1-2 business days from the day we receive it.
The BTS OFFICIAL LIGHT STICK VER.4 CRADLE is the official accessory designed to securely hold your VER.4 light stick upright, making it suitable for stable storage and use as a beautiful mood light. The best part? You can use the CRADLE as a standalone mood light even without attaching the light stick – perfect for decorating your room with that iconic BTS logo glow.
✅ 100% Official BTS Merchandise – Certified by BIGHIT MUSIC/HYBE
✅ Ships from Denver, Colorado, USA – No customs fees, fast delivery
1. Standalone Mood Light Mode You can use the CRADLE as a mood light without attaching the light stick. The BTS logo design illuminates beautifully, cycling through various colors and effects. Perfect for:
Room décor
Ambient lighting
Display shelf accent
Night light
2. Light Stick Display Mode Attach the BTS OFFICIAL LIGHT STICK VER.4 to enjoy various lighting modes and color changes together. When combined:
The light stick sits securely upright
Both the CRADLE and light stick illuminate
Perfect for displaying your collection
Creates an impressive mood lamp setup
🔌 Smart Design Features
Strap-Friendly Attachment The design allows attachment to the CRADLE without removing the strap from the light stick. No need to detach your strap every time!
USB-C Power Connection
Uses continuous power supply via included C-Type USB cable
Does NOT include a charging function – this is a display/mood light accessory
Recommended Adapter: DC 5V / 1A (adapter not included)
Always use the included power cable for proper function
Automatic Recognition
The light stick has a separate recognition device installed
When attached, the CRADLE automatically turns on (no button press needed)
When detached, it automatically turns off
If the light stick is already powered on when attached, LED color and effects automatically switch to default mode
Change Colors While Attached You can change the LED colors and effects by pressing the button on the CRADLE even when the light stick is attached!
📖 How to Use the BTS Official Light Stick VER.4 Cradle
1. Power On / Off
To turn on: Press and hold the button at the bottom front of the product. The product will enter default mode when powered on.
To turn off: Press and hold the button to turn off the product.
2. Change LED Colors and Effects
Press the button while the product is turned on to change the LED color and effects.
Each color and effect will repeat in sequence.
3. How to Attach the Light Stick
Attach the product to the official light stick
If the light stick has a strap attached, please make sure to check the direction before attaching it
When the product is attached to the light stick, it automatically turns on without pressing a separate button
When detached, it turns off automatically
When the light stick is connected while the CRADLE is powered on, the LED color and effect will automatically switch to the default mode
You can still change the LED colors and effects by pressing the button on the product even when the light stick is attached
⚠️ Important Notes:
The light stick has a separate recognition device installed for this product
Please be careful not to insert any other objects, liquids, or foreign substances into the light stick
Exclusively for BTS OFFICIAL LIGHT STICK VER.4 – Not compatible with VER.3 or SE
⚠️ Instructions for Care and Handling
Please do not insert any items, liquids, or foreign substances other than the official light stick into this product, and always keep it clean.
This product is exclusively for the BTS Official Light Stick VER.4.
Keep this product away from heat and moisture. Store at room temperature.
Avoid directing the LED lights toward your eyes.
Be careful not to drop the product as impacts may cause the light color to change.
Do not swallow the parts or put them in your mouth.
Strong impact or contact with water or other liquids may cause damage to the product.
If the product is damaged, please stop using it. Do not disassemble, repair, modify, or replace the device. Damage caused by any of these actions will not be covered.
If the product generates excessive heat or continues to do so for a long time, please stop using it immediately.
Please make sure to use the included power cable. Using other cables may cause product malfunction.
Do not use the product for purposes other than originally intended.
Product Disclaimers:
The actual product may slightly vary in appearance or color due to your monitor resolution or color settings.
There may be slight discrepancies in size based on measurement methods used and the nature of the product.
Minuscule scratches that occur during the finishing procedure of production are not defects.
✅ Official Merch Certification
This product carries the official BTS product certification label. Please check the certification sticker on the product package.
⚠️ Counterfeit Warning: Please be aware that there may be cases where counterfeit goods or imitations are marketed. Please also be cautious of purchases through any unauthorized distribution channels, other than the official distribution channels.
Rights: The copyright of this product takes place in 2021, and BIGHIT MUSIC/HYBE own all the rights. [Including images, text and printed publications that are used to introduce the product]
🛒 Why Buy from Kpop Exchange?
✅ 100% Authentic Official Merchandise Every BTS OFFICIAL LIGHT STICK VER.4 CRADLE is sourced through authorized channels and carries the official BIGHIT MUSIC/HYBE certification label.
✅ Ships from Denver, Colorado, USA Fast domestic shipping with tracking. No customs fees for U.S. customers.
✅ Worldwide Shipping Available International ARMY can order via DHL or UPS with full tracking.
✅ Complete Package USB-C cable included – ready to use right out of the box (just add your own adapter).
✅ Kpop Exchange Exclusive Freebies Every order includes exclusive freebies (while supplies last).
🚚 Shipping Information
✅ Every order includes tracking number
✅ Shipped from Denver, Colorado, USA
✅ Worldwide shipping available via DHL or UPS
✅ No customs fees for U.S. customers
📦 Pre-orders ship once stock arrives – typically 1-2 business days after receiving inventory
General Product Questions
Q: What is the BTS Official Light Stick VER.4 Cradle? A: The BTS OFFICIAL LIGHT STICK VER.4 CRADLE is an official accessory designed to securely hold the VER.4 light stick upright, making it suitable for stable storage and use as a mood light. It can also function as a standalone mood light without the light stick attached. The CRADLE measures 6.6 x 13.7 x 6.6 cm and is manufactured by Elcomtec Co., Ltd in Korea.
Q: Can I use the BTS VER.4 Cradle without the light stick? A: Yes! The BTS OFFICIAL LIGHT STICK VER.4 CRADLE can be used as a standalone mood light without attaching the light stick. It features its own LED lighting with the BTS logo design that cycles through various colors and effects.
Q: Is the BTS VER.4 Cradle compatible with older light sticks? A: No. The BTS OFFICIAL LIGHT STICK VER.4 CRADLE is exclusively for the BTS Official Light Stick VER.4. It is not compatible with VER.3 or the MAP OF THE SOUL Special Edition (SE).
Q: Does the BTS VER.4 Cradle charge the light stick? A: No. The BTS OFFICIAL LIGHT STICK VER.4 CRADLE uses a continuous power supply and does not include a charging function. It is designed for display and mood lighting purposes only. The light stick still requires its own AAA batteries.
Specifications & Dimensions
Q: What are the dimensions of the BTS Light Stick VER.4 Cradle? A: The BTS OFFICIAL LIGHT STICK VER.4 CRADLE measures 6.6 x 13.7 x 6.6 cm.
Q: What material is the BTS VER.4 Cradle made of? A: The BTS OFFICIAL LIGHT STICK VER.4 CRADLE is made of ABS and PC (polycarbonate) materials.
Q: What power supply does the BTS VER.4 Cradle use? A: The CRADLE uses a USB-C (C-Type) power connection. A C-Type cable is included. The recommended adapter specification is DC 5V / 1A (adapter not included).
Q: Who manufactures the BTS VER.4 Cradle? A: The BTS OFFICIAL LIGHT STICK VER.4 CRADLE is manufactured by Elcomtec Co., Ltd in Korea. It was manufactured in November 2025 and is distributed by Weverse Company Inc.
Package Contents
Q: What is included with the BTS Light Stick VER.4 Cradle? A: The BTS OFFICIAL LIGHT STICK VER.4 CRADLE package includes: CRADLE (1), User Manual (1), and C-Type USB Cable (1).
Q: Does the BTS VER.4 Cradle come with a power adapter? A: No, a power adapter is not included. The recommended adapter specification is DC 5V / 1A. Only the C-Type USB cable is included.
Q: Does the BTS VER.4 Cradle come with the light stick? A: No, the BTS OFFICIAL LIGHT STICK VER.4 is sold separately. The CRADLE is an accessory for the light stick.
Features & Functions
Q: How do I turn on the BTS VER.4 Cradle? A: Press and hold the button at the bottom front of the CRADLE to turn on the product. The product will enter default mode when powered on. Press and hold the button again to turn it off.
Q: How do I change colors on the BTS VER.4 Cradle? A: Press the button while the product is turned on to change the LED color and effects. Each color and effect will repeat in sequence.
Q: Does the BTS VER.4 Cradle turn on automatically when I attach the light stick? A: Yes! When you attach the light stick to the CRADLE, it automatically turns on without pressing a separate button. When you detach the light stick, the CRADLE automatically turns off.
Q: Can I change colors while the light stick is attached to the Cradle? A: Yes! You can change the LED colors and effects by pressing the button on the CRADLE even when the light stick is attached.
Q: Do I need to remove the strap to attach the light stick to the Cradle? A: No! The CRADLE design allows attachment without removing the strap from the light stick. Just make sure to check the direction before attaching.
Q: What happens if the light stick is already on when I attach it to the Cradle? A: When the light stick is connected while the CRADLE is powered on, the LED color and effect will automatically switch to the default mode.
Compatibility & Usage
Q: Will the BTS VER.4 Cradle work with the VER.3 light stick? A: No. The BTS OFFICIAL LIGHT STICK VER.4 CRADLE is exclusively designed for the VER.4 light stick and will not work with VER.3 or the Special Edition.
Q: Can I use the BTS VER.4 Cradle as a night light? A: Yes! The CRADLE works as an excellent mood light or night light. You can use it standalone (without the light stick) or with the VER.4 attached for a more impressive display.
Q: What should I NOT put in the BTS VER.4 Cradle? A: Do not insert any items, liquids, or foreign substances other than the official BTS OFFICIAL LIGHT STICK VER.4 into the CRADLE. The light stick has a separate recognition device installed specifically for this product.
Power & Cables
Q: What cable does the BTS VER.4 Cradle use? A: The BTS OFFICIAL LIGHT STICK VER.4 CRADLE uses a USB-C (C-Type) cable, which is included in the package.
Q: Can I use a different USB cable with the BTS VER.4 Cradle? A: It is recommended to use the included power cable only. Using other cables may cause product malfunction.
Q: What adapter should I use with the BTS VER.4 Cradle? A: The recommended adapter specification is DC 5V / 1A. This is a standard USB power adapter specification.
Purchasing & Authenticity
Q: Where can I buy the BTS Official Light Stick VER.4 Cradle in the USA? A: You can pre-order the BTS OFFICIAL LIGHT STICK VER.4 CRADLE from Kpop Exchange (kpop.exchange), which ships directly from Denver, Colorado, USA with tracking and no customs fees for U.S. customers.
Q: Is the BTS VER.4 Cradle from Kpop Exchange authentic? A: Yes, Kpop Exchange guarantees 100% official BTS merchandise sourced through authorized channels. Every CRADLE carries the official BIGHIT MUSIC/HYBE certification label.
Q: Does Kpop Exchange ship internationally? A: Yes, Kpop Exchange ships the BTS OFFICIAL LIGHT STICK VER.4 CRADLE worldwide via DHL or UPS with full tracking on every order.
Troubleshooting
Q: Why won't my BTS VER.4 Cradle turn on? A: Make sure the USB-C cable is properly connected to both the CRADLE and a power source (adapter). Check that you're using a DC 5V / 1A compatible adapter. Press and hold the button at the bottom front to power on.
Q: Why does my BTS VER.4 Cradle get hot? A: If the product generates excessive heat or continues to do so for a long time, please stop using it immediately. This may indicate a power supply issue or malfunction.
Q: Can I repair or modify the BTS VER.4 Cradle? A: No. Do not disassemble, repair, modify, or replace the device. Damage caused by any of these actions will not be covered under warranty.