Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided
Description
I have questions with respect to:
1) Is the Line Friends BT21 Merch official or unofficial?
A: Majority of the BT21 merch is fan made (unofficial). There's a few official items for sale and the official items will say wording that's it's official in the product page. The more expensive items are official while the less expensive ones are fanmade. Unofficial BT21 will be much less than the price of the official version.
2) Are the photocards for sale official or fanmade?
A: Almost all the photocard sets for sale are fanmade or unofficial. If they are in the Under $15 collection, they are unofficial. If they are from a Lucky Draw or a album Pre-Order Benefit then they are 100% official and essentially come one by one unless you order a set via a Lucky Draw.
1) How soon will my item(s) will ship?
A: If we process the charges to your credit card, it will ship within 8 business days from the date of your order. The tracking information will get sent out automatically to the e-mail address you provided when checking out. If you do not receive tracking information from us within 8 business days of your order, feel free to follow up with us at support@kpop.exchange. Please be aware Pre-Orders will not ship until they are release and ship to us from Korea. The release date may be found on the product page.
2) How long are shipping times?
A: Your products will ship within 5 to 8 days of you placing your order then take 4 to 6 weeks to reach your doorstep. Each product at Kpop Exchange has an estimated delivery time that you can find in the product page.
3) Do you ship to PO Boxes?
A: Yes!
4) What's the ETA to USA and Canada?
A: 3-5 weeks is the ETA. On occasions it may arrive faster and during busy shipping times it may turn into 6 weeks. for items such as Albums and Official Merchandise, it's already in the US and is received much faster. The shipping speed can be chosen at checkout depending on fast you want to receive it.
5) Where can I find my tracking information?
A: The tracking will update on the order status page once the item is in transit. You will also receive an email notification with a link to your personal tracking page through my shipping program, AfterShip.
6) Where do your items ship from?
A: Albums and official goods come from South Korea and ship out of our small facility in Denver, CO. Unofficial and less expensive goods are made in and ship from China.
1) What's your return policy?
A: All sales are final. We accept returns for refunds, for items damaged in transit or defective items. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint.
2) Can I cancel my order?
A: Yes, you can if it's within 48 hours. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
3) What happens if I receive a defective electronic item?
A: Electronics include any product that requires a battery such as a Lightstick. In the rare event you receive a sealed official lightstick that is defective, you would need to contact the manufacturer. The contact information can be found in the user manual.
ATINY, the pastry shop is open for U.S. fans! 🍪🇺🇸 The ATEEZ 2026 Season's Greetings hello82 POB Photocard is the official U.S. exclusive pre-order benefit featuring UNIT photocards with concept photos you can ONLY get through hello82! This isn't the same as the Apple Music POB or the Korean retailer POBs — hello82 delivered their own exclusive PASTRY SHOP unit designs!
You receive 1 random unit photocard out of 3 versions — each featuring different member combinations in exclusive concept photos. The PASTRY SHOP concept has ATEEZ running a mysterious bakery divided into sales, management, and service teams, with gingerbread hiding the members' faces inside! 🥐
In-hand and ready to ship from Kpop Exchange in Denver, Colorado — the same POB everyone's been hunting on hello82, now available individually without buying the full Season's Greetings set!
Product Description:
This is the official hello82 exclusive pre-order benefit (POB) photocard from the ATEEZ 2026 Season's Greetings "PASTRY SHOP" set. hello82 is the official U.S. distributor for K-pop, and their POB features exclusive UNIT photocards with concept images that are DIFFERENT from the Apple Music POB, KQ Shop POB, and all other Korean retailer POBs.
hello82 POB Key Details:
Photocard Type: Unit photocard (not individual member)
Pool: Random 1 of 3 unit versions
Exclusivity: hello82 U.S. exclusive — different design from Apple Music units
Availability: Originally available only with hello82 Season's Greetings pre-orders
Shipping Region: Originally North America / Europe / UK only
Why is the hello82 POB special?
hello82 is one of only TWO retailers offering unit photocards (along with Apple Music). However, the hello82 unit photocard designs are DIFFERENT from the Apple Music unit designs — they feature unique exclusive concept photos only available through hello82. This makes the hello82 POB essential for collectors who want complete unit coverage!
ABOUT HELLO82
hello82 is the official U.S. distributor for K-pop albums and merchandise. As a member of the Hanteo Family, purchases through hello82 count toward official Korean music charts. hello82 is known for:
U.S. exclusive POBs — Unique photocards not available from Korean retailers
Billboard chart eligibility — Albums count toward U.S. Billboard charts
North America / Europe / UK shipping — Direct shipping to Western fans
Official partnerships — Works directly with Korean entertainment companies
The hello82 2026 Season's Greetings POB is part of their exclusive U.S. version offerings, featuring concept photos specifically created for hello82 customers.
AUTHENTICITY & PACKAGING
100% Official Product:
Authentic KQ Entertainment merchandise
Official hello82 exclusive pre-order benefit
Released December 30, 2025 (Korea) / Mid-Late January 2026 (U.S.)
Q: What is the ATEEZ 2026 Season's Greetings hello82 POB Photocard? A: The ATEEZ 2026 Season's Greetings hello82 POB Photocard is an official pre-order benefit (POB) given exclusively to fans who pre-ordered the ATEEZ 2026 Season's Greetings "PASTRY SHOP" through hello82. This POB features UNIT photocards — you receive 1 random photocard out of 3 unit versions. Each unit features different member combinations in exclusive PASTRY SHOP concept images that are DIFFERENT from all other retailers, including Apple Music.
Q: Is the ATEEZ 2026 Season's Greetings hello82 POB official or fanmade? A: This is a 100% official photocard. It is the authentic pre-order benefit released by KQ Entertainment through hello82 (the official U.S. K-pop distributor) for the ATEEZ 2026 Season's Greetings. It is not a reprint, bootleg, or fan-created product.
Q: Is the hello82 POB a single member photocard or a unit photocard? A: The hello82 POB for ATEEZ 2026 Season's Greetings is a UNIT photocard, not a single member photocard. You will receive 1 random unit photocard out of 3 different unit versions. Only hello82 and Apple Music offer unit photocards — other retailers like KQ Shop, YES24, Aladin, and Dear My Muse offer individual member photocards.
Q: How many unit versions are in the hello82 POB set? A: The ATEEZ 2026 Season's Greetings hello82 POB set includes 3 different unit photocard versions. Each purchase comes with 1 random unit photocard out of these 3 versions.
Q: Can I choose which unit photocard I receive? A: No, the hello82 POB is random — you cannot select which unit version you receive. Each order includes 1 random unit photocard out of 3 available versions.
Q: Is the hello82 POB the same as the Apple Music POB? A: No! While both hello82 and Apple Music offer unit photocards (random 1 of 3), they have DIFFERENT exclusive concept photos. The hello82 POB features unique images only available through hello82, while the Apple Music POB has its own exclusive images. Collectors wanting complete unit coverage should get BOTH retailer POBs.
Q: What makes the hello82 POB different from other 2026 Season's Greetings POBs? A: hello82 is one of only two retailers (along with Apple Music) offering unit photocards instead of individual member photocards. Additionally, the hello82 POB features exclusive concept photos only available through hello82 — different from both the Apple Music unit POB and the Korean retailer member POBs.
Q: What is hello82? A: hello82 is the official U.S. distributor for K-pop albums and merchandise. They're a member of the Hanteo Family, meaning purchases count toward official Korean music charts. hello82 offers U.S. exclusive POBs with unique designs not available from Korean retailers, and albums purchased through hello82 are eligible for U.S. Billboard charts.
Q: What is the "PASTRY SHOP" concept? A: The PASTRY SHOP concept is the theme of the ATEEZ 2026 Season's Greetings. It features the 8 ATEEZ members running a mysterious pastry shop divided into sales, management, and service teams. The secret is that among the cute gingerbread shapes, you'll find the members' faces hidden inside! The concept captures a warm, playful, and cozy vibe inspired by vintage bakeries.
Q: Is the hello82 POB included in the Season's Greetings set? A: No, POBs (Pre-Order Benefits) are NOT included in the standard Season's Greetings package. They are separate bonus items that were given exclusively to customers who pre-ordered through specific retailers during the pre-order period. This listing is for the hello82 POB photocard only, not the full Season's Greetings set.
Q: Who are the members of ATEEZ? A: ATEEZ consists of 8 members: Hongjoong (Leader), Seonghwa, Yunho, Yeosang, San, Mingi, Wooyoung, and Jongho. The group debuted October 24, 2018 under KQ Entertainment.
Q: Is this photocard in stock or a pre-order? A: This photocard is IN-HAND and ready to ship immediately from our USA warehouse. This is not a pre-order — your order ships within 1–2 business days.
Q: What size is the photocard? A: The hello82 POB is standard K-pop photocard size, approximately 54mm × 86mm (similar to credit card size).
Q: How is the photocard packaged for shipping? A: Each photocard ships in a protective sleeve inside a toploader, secured in a rigid mailer to prevent bending or damage during transit. We take photocard protection seriously!
Q: Where can I buy the ATEEZ 2026 Season's Greetings hello82 POB Photocard? A: You can buy the official ATEEZ 2026 Season's Greetings hello82 POB Photocard at Kpop Exchange (kpop.exchange). We offer in-hand stock, fast USA shipping, no customs fees, and freebies with every order.
Q: When did the ATEEZ 2026 Season's Greetings release? A: The ATEEZ 2026 Season's Greetings "PASTRY SHOP" was released on December 30, 2025 in Korea. The hello82 U.S. version shipped starting mid-to-late January 2026.