Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided
Description
I have questions with respect to:
1) Is the Line Friends BT21 Merch official or unofficial?
A: Majority of the BT21 merch is fan made (unofficial). There's a few official items for sale and the official items will say wording that's it's official in the product page. The more expensive items are official while the less expensive ones are fanmade. Unofficial BT21 will be much less than the price of the official version.
2) Are the photocards for sale official or fanmade?
A: Almost all the photocard sets for sale are fanmade or unofficial. If they are in the Under $15 collection, they are unofficial. If they are from a Lucky Draw or a album Pre-Order Benefit then they are 100% official and essentially come one by one unless you order a set via a Lucky Draw.
1) How soon will my item(s) will ship?
A: If we process the charges to your credit card, it will ship within 8 business days from the date of your order. The tracking information will get sent out automatically to the e-mail address you provided when checking out. If you do not receive tracking information from us within 8 business days of your order, feel free to follow up with us at support@kpop.exchange. Please be aware Pre-Orders will not ship until they are release and ship to us from Korea. The release date may be found on the product page.
2) How long are shipping times?
A: Your products will ship within 5 to 8 days of you placing your order then take 4 to 6 weeks to reach your doorstep. Each product at Kpop Exchange has an estimated delivery time that you can find in the product page.
3) Do you ship to PO Boxes?
A: Yes!
4) What's the ETA to USA and Canada?
A: 3-5 weeks is the ETA. On occasions it may arrive faster and during busy shipping times it may turn into 6 weeks. for items such as Albums and Official Merchandise, it's already in the US and is received much faster. The shipping speed can be chosen at checkout depending on fast you want to receive it.
5) Where can I find my tracking information?
A: The tracking will update on the order status page once the item is in transit. You will also receive an email notification with a link to your personal tracking page through my shipping program, AfterShip.
6) Where do your items ship from?
A: Albums and official goods come from South Korea and ship out of our small facility in Denver, CO. Unofficial and less expensive goods are made in and ship from China.
1) What's your return policy?
A: All sales are final. We accept returns for refunds, for items damaged in transit or defective items. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint.
2) Can I cancel my order?
A: Yes, you can if it's within 48 hours. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
3) What happens if I receive a defective electronic item?
A: Electronics include any product that requires a battery such as a Lightstick. In the rare event you receive a sealed official lightstick that is defective, you would need to contact the manufacturer. The contact information can be found in the user manual.
[PRE-ORDER] TWS - 2nd Single Album <TO US> (Everglow Ver.)
HELLO82 PURCHASE LIMIT: Maximum 4 albums per transaction for Billboard reporting eligibility. Orders exceeding this limit may not qualify for Billboard reporting.
Release Date: November 6, 2026 in the U.S. We will begin the shipping process once we receive the pre-order items as long as there are no delays.
IMPORTANT NOTE:Orders containing pre-order items will be held until all items are released and available to ship together. It is guaranteed that you are getting it whenever we receive it from South Korea / our U.S. distribution partner. We usually ship out pre-order items in 1–2 business days from the day we receive them.
TWS is back with their 2nd Single Album <TO US>. This listing is for the compact Everglow Ver., sold as one random member version from SHINYU, DOHOON, YOUNGJAE, HANJIN, JIHOON, or KYUNGMIN. You may request a preferred member in your cart/order notes, but requests are not guaranteed and depend on available stock.
The Everglow Ver. features a glow-in-the-dark photobook concept and includes a matching member poster plus multiple collectible random inclusions.
Included
1 × Everglow Ver. album — Random member
1 × Photobook — 192 × 240 mm / 40 pages / random 1 of 6 / glow in the dark
1 × Poster — 384 × 240 mm / random 1 of 6 / matches the photobook member
1 × Sticker — 55 × 50 mm / random 1 of 6
2 × Photocards — 55 × 85 mm / random 2 of 12
1 × CD — 120 × 120 mm
Why 42 Will Love It
Random member version: you may tell us your preference in the order notes; we will do our best to accommodate it, subject to availability.
Matching concept: the poster matches the member featured in the photobook.
Glow-in-the-dark photobook: a distinctive collectible Everglow Ver. feature.
Multiple random inclusions: two photocards plus a member sticker and poster.
Ships from the USA: inventory will ship from KPOP Exchange after our pre-order allocation arrives.
Exact Specs
Overall Dimensions
193 × 242 × 10 mm
Weight
247 g
Version
Everglow Ver. — Choose your member
Catalog Number
PLD0978
Barcode
8800388636660
Random inclusion notice: The album member is random. You may request a member in your order notes, but we cannot guarantee your choice. Stickers and photocards remain random inclusions. The poster matches the member shown in the photobook.
Shipping: Ships from the USA after this pre-order batch reaches KPOP Exchange. Orders containing other pre-order items are held until every item in the order is available to ship together.
Album notice: Minor scratches, dents, pressure marks, or discoloration on outer packaging can occur during manufacturing or international transit and are not considered product defects.
FAQ
Can I choose the member version?
You may request SHINYU, DOHOON, YOUNGJAE, HANJIN, JIHOON, or KYUNGMIN in your cart/order notes. We will do our best to accommodate your preference if available, but no specific member is guaranteed.
How many photocards are included?
Each album includes 2 standard photocards, randomly selected from 12 designs.
Does the poster match the photobook?
Yes. The poster member matches the member featured in the photobook.
When will my preorder ship?
We begin processing pre-order shipments after the inventory arrives. We usually ship within 1–2 business days after receipt when the complete order is ready.
What if I order it with another preorder?
Your order will be held until all items are available to ship together. Place separate orders if you do not want an in-stock item waiting on another preorder.
![[PRE-ORDER] TWS - 2nd Single Album <TO US> (Everglow Ver.) - Random](http://www.kpop.exchange/cdn/shop/files/tws-to-us-everglow-random.png?v=1791407060)
