KPOP EXCHANGE CAREERS

 

> Senior Ecommerce Product Manager | Shopify & Social Commerce)<

Full-time, W-2 | $70,000–$100,000
Remote-first | Denver metro strongly preferred

About Kpop Exchange

Kpop Exchange started as a pandemic side hustle and has grown into one of the fastest-growing specialty K-pop retailers in the United States. Our business has more than doubled in recent years, and we are now building the leadership team and systems needed for our next stage of growth.

We serve customers through our Shopify website, TikTok Shop, and Colorado retail store. Our catalog includes thousands of fast-moving SKUs across albums, merchandise, photocards, limited releases, and high-value collectibles.

This is not a simple single-brand ecommerce catalog. Versions, inclusions, exclusivity, rarity, condition, trends, fandom behavior, and consumer psychology all influence demand and value.

We have more opportunities than our current capacity allows us to execute, including new products, artist and label partnerships, platform growth, and special events. We are hiring a senior ecommerce operator who can help us turn that opportunity into a scalable, well-run operation.

About the Role

The Senior Ecommerce Product Manager will own the product and catalog function across Shopify, TikTok Shop, and our broader social-commerce operation.

You will manage the full product lifecycle, from the initial announcement and preorder launch through pricing, catalog maintenance, inventory updates, product arrival, and transition to in-stock.

This role will begin as a highly hands-on position. Your first priority will be to strengthen launch execution, improve catalog quality, document core processes, and build more reliable systems.

As the company grows, you will identify where additional support is needed, hire and train specialists, and build a scalable ecommerce department underneath you.

This role reports directly to the Founder and offers the opportunity to grow into broader Director-level ecommerce ownership over time.

What You’ll Own

Product Launches and Catalog Management

• Own product launches from announcement through preorder, arrival, and transition to in-stock
• Create and maintain listings across Shopify and TikTok Shop
• Manage titles, descriptions, images, variants, collections, tags, pricing, and SEO
• Keep product information current as supplier details, pricing, benefits, and availability change
• Coordinate multiple launches and priorities using project-management software
• Ensure launches are accurate, organized, and completed on time

Shopify and Website Management

• Own the quality and organization of the Shopify catalog
• Manage merchandising, collections, navigation, SEO, and product-page improvements
• Perform bulk product updates using CSVs
• Identify opportunities to improve the customer experience and conversion rate
• Help prioritize and execute larger website projects as the core operation stabilizes

TikTok Shop and Social Commerce

• Own day-to-day TikTok Shop product and catalog operations
• Support and strengthen our existing live-shopping and shoppable-content business
• Ensure product information, pricing, inventory, and promotions remain accurate across channels
• Support future expansion into additional marketplaces and social-commerce channels, including Whatnot

Cross-Functional Execution

• Coordinate with warehouse, retail, marketing, design, customer support, and remote support teams
• Make sure each team receives accurate product information and clear launch priorities
• Communicate changes quickly when product details, timelines, or availability shift
• Create stronger accountability and clearer ownership across launches and ecommerce projects

Systems, SOPs, and Inventory Controls

• Build SOPs, checklists, documentation, and repeatable workflows from scratch
• Standardize launch, catalog, pricing, inventory-transfer, and quality-control processes
• Improve inventory accuracy, reconciliation, and controls for complex or high-value products
• Build systems that reduce errors and allow the company to handle significantly more volume
• Use tools such as ChatGPT and Claude to improve documentation, workflows, and efficiency

Data-Informed Product Decisions

• Use historical sales, customer demand, engagement, margin, and market trends to improve product decisions
• Help establish repeatable criteria for evaluating products and releases
• Understand how scarcity, exclusivity, fandom, and collector behavior affect demand
• Review product and launch performance and continuously improve the decision-making process

Team and Department Development

• Begin hands-on and stabilize the current ecommerce operation
• Identify which specialist roles will be needed as volume grows
• Help hire, onboard, train, and manage future ecommerce team members
• Teach junior employees and transfer knowledge clearly
• Build a department that can operate effectively without every decision depending on the Founder

Our Product Environment

Kpop Exchange operates its own warehouse and manages a large, fast-moving physical-product catalog.

Our inventory includes albums with multiple versions, preorder benefits, limited releases, individual photocards, merchandise, and high-value collectibles. Small differences in version, condition, rarity, exclusivity, or inclusions can significantly affect demand and product value.

The right person will be energized by this complexity rather than overwhelmed by it.

What Success Looks Like

Within this role:

• Product launches happen quickly, accurately, and consistently
• Shopify and TikTok Shop remain organized, current, and easy to maintain
• Core workflows are clearly documented and repeatable
• Inventory controls and reconciliation improve
• Teams receive the information they need without confusion or last-minute scrambling
• Product and launch decisions become more consistent and data-informed
• The ecommerce function can support substantially more volume
• A capable team is eventually built underneath this position

Qualifications

Required

• At least five years of hands-on ecommerce ownership experience
• Advanced Shopify experience beyond basic product-page creation
• Experience managing a large, complex, or fast-moving physical-product catalog
• Strong project-management and cross-functional coordination skills
• Experience creating SOPs, documentation, and operational processes from scratch
• Ability to bring structure to a rapidly changing or imperfect environment
• Strong written and verbal communication skills
• Ability to explain complex concepts clearly and train less-experienced team members
• Experience using ecommerce data to guide merchandising, assortment, inventory, or launch decisions
• Strong understanding of consumer psychology and buying behavior in collectibles, fandom, social commerce, or another scarcity-driven category

Preferred

• TikTok Shop or marketplace-management experience
• Shopify theme, SEO, merchandising, or conversion-rate optimization experience
• Experience with inventory reconciliation or high-value collectible inventory
• Experience hiring and managing ecommerce specialists
• Experience in trading cards, sneakers, vinyl, comics, gaming, beauty launches, hobby retail, music merchandise, or K-pop
• Academic or professional experience in psychology, behavioral science, consumer behavior, or merchandising
• Whatnot or live-commerce experience

Schedule

This is not a traditional 9-to-5 position.

The schedule is flexible but must support Korean product-announcement and launch windows. Reliable Sunday-evening and select weekday-evening coverage is required.

Evening launch work is completed remotely. A small number of major events may require occasional weekend participation.

Location and Travel

This is a remote-first role, with candidates in the Denver metro area strongly preferred.

Denver-area employees should expect to work from our warehouse during onboarding and periodically for major projects, marketplace rollouts, flagship launches, or events.

Non-local employees may occasionally travel to Denver when in-person collaboration would materially support the role. Approved company travel will be paid for by Kpop Exchange.

Depending on the person’s strengths and responsibilities, there may also be opportunities to attend industry events on behalf of the company.

Compensation and Benefits

Salary: $70,000–$100,000 per year, based on experience, location, scope, and ability to contribute across ecommerce and our physical operation.

This is a full-time W-2 position available to candidates in approved U.S. states.

Benefits will be administered through Gusto, with final package details discussed at the offer stage.

Why Join Kpop Exchange?

• Join a fast-growing company while its leadership team is being built
• Own a critical business function rather than a narrow piece of it
• Build systems, processes, and a team from the ground up
• Work at the intersection of ecommerce, social commerce, fandom, and collectibles
• Help shape how a high-growth specialty retailer scales
• Grow into broader Director-level ecommerce ownership as the company expands

How to Apply

To be considered, please complete both steps:

Step 1: Submit Your Application

Apply through our LinkedIn or Indeed and include your resume, cover letter and contact information.

Step 2: Submit a Video Introduction

Email a 5–10 minute video introduction to careers@kpop.exchange with the subject line:

Senior Ecommerce Product Manager — Your Full Name

You may submit a Loom link, unlisted YouTube video, Google Drive link, or another accessible video format.

Please answer the following questions in your video:

1. Tell us about the most complex ecommerce catalog or operation you have personally managed.

What made it complex? What did you personally own? What were the most important factors that made its products successful?

2. How do you keep product information, pricing, and inventory accurate across multiple sales channels?

Explain the systems, processes, or controls you have personally used.

3. Teach us one ecommerce concept you know especially well.

Choose something relevant to this position, such as catalog structure, product launches, merchandising, inventory accuracy, SEO, product pages, or conversion. Explain it as though you were training a junior team member.

4. What experience or interest do you have in collectibles, fandom, music, hobby, or scarcity-driven categories?

At Kpop Exchange, versions, rarity, condition, exclusivity, and limited availability can significantly affect demand and value. Explain how you believe those factors should influence product selection, pricing, merchandising, and inventory management.

Clear, specific explanations matter more than video production quality. Please focus on what you personally owned, implemented, taught, or improved.

Applications submitted without the required video will not move forward.

We are looking for highly motivated and creative individuals to join our dynamic team!

 WE ARE HIRING! APPLY HERE!

>SALES ASSOCIATE<

As a Sales Associate you are a music and collectible enthusiast who’s great at sales with providing outstanding customer service and creating social media content. 

 At Kpop Exchange, we’re excited to offer a unique opportunity to turn your passion for music and collectibles into a rewarding role. We’re hiring 2 Sales Associates to join our team at our Aurora, CO retail location on S. Havana Street.

In this role, you’ll help create a friendly, engaging atmosphere for our customers. Drawing on your knowledge of music and collectibles, you’ll offer personalized recommendations and ensure a smooth, enjoyable shopping experience. You’ll play an important part in maintaining the look and feel of the store through thoughtful product displays and attention to detail.

 Since social media is central to our brand, every team member contributes to video content creation. You’ll help highlight key products and keep an eye out for ways we can fine-tune our selection to better serve our customers.

 Your enthusiasm for connecting with customers and creating a positive experience will make our store a place people look forward to visiting. From setting up displays to assisting with in-store events, this role offers plenty of opportunities to show initiative and share your love for music and collectibles. 

Required Hours:
Must not be affected by school schedule

• Duration: 15-30 hours per week
• Work Shift: Wednesday - Sunday.
• Availability: Must be available on weekdays, weekends, and holidays.

You should apply if you fit the following:

• Passionate music listener and knowledgeable about music and collectibles, bonus if it’s Korean Pop culture and music.
• Experience working in a retail and sales environment.
• Own vehicle required to travel to transfer merchandise daily from our online store warehouse in Commerce City to the retail store.
• Excellent customer service and communication skills, with a strong work ethic.
• Proactive, independent, and eager to learn and take on new responsibilities.
• Energized by working in an ever-changing environment
• Active on social media and comfortable creating and appearing in Reels and TikToks during downtime in the store.
• Proven experience working with remote management team 
• Willing to jump in and help in other areas of the company
• Able to lift 40 lbs (think: carrying a big stack of albums!).

>OPERATIONS ASSOCIATE<

At Kpop Exchange, we’re thrilled to offer an exciting opportunity for an organized, proactive individual to join our growing team as an Operations Associate. This role is ideal for someone who loves working in a collectibles or music retail setting and thrives in a fast-paced environment where no two days are the same.

As an Operations Associate, you’ll play a vital role in ensuring our store runs smoothly. From managing inventory and fulfilling orders to supporting events and creating engaging social media content, you’ll be at the heart of our daily operations. Whether you’re helping customers in-store or behind the scenes organizing shipments, your attention to detail and enthusiasm will make a big impact.

What You’ll Do:

• Process and fulfill online and in-store orders for customers worldwide.
• Support daily store operations, ensuring a smooth and welcoming shopping experience.
• Organize and manage inventory, including unpacking shipments and preparing merchandise for display and shipment.
• Assist with in-store merchandising and maintain a clean, organized store environment.
• Help set up and take down events, creating immersive experiences for customers.
• Contribute to TikTok and Instagram Reels to showcase key products and highlight the store experience.
• Engage with local community events, pop-ups, and promotions to connect with customers.
• Provide flexible support during peak times, including weekends, evenings, and special promotions.

You’re a Great Fit If You:

• Have 1+ years of experience in office, retail, or warehouse settings, with a focus on customer support.
• Are detail-oriented and organized, with strong multitasking and time-management skills.
• Are tech-savvy and comfortable using inventory software, databases, and shipping processes.
• Enjoy connecting with customers and providing excellent service, whether in-store or online.
• Are familiar with creating social media content (bonus points if you’ve worked with TikTok or Reels).
• Have a valid driver’s license and reliable transportation (for occasional merchandise transfers).
• Live in the Denver metro area and are flexible with evenings, weekends, and holiday schedules.
• Bonus: You’re passionate about pop culture, music, or collectibles, and enjoy being part of a dynamic team!

Why Join Us?

• Be part of a growing brand that combines music, collectibles, and fandom culture.
• Gain experience in a fast-paced retail and e-commerce environment.
• Opportunities to contribute to creative projects like social media and in-store events.

Perks:

• Apple Hardware
• Sales commission and social media incentive program
• Employee discount
• Free tickets to local concerts

To Apply: Please send a cover letter, resume, and work availability to careers@kpop.exchange. Mention any additional skills that would be valuable in a small business setting!

Fill up the Application Form here:  https://forms.gle/1SyVgefVcNtFrNZr6

Stay connected with us on Instagram (@kpop.exchange12) to stay informed about new opportunities and company news.

We look forward to potentially working together in the future!