ENHYPEN - THE SIN : VANISH [hello82 Exclusive] 

Release Date is January 16th in Korea. We will begin the shipping process once we receive the pre-order items as long as there are no delays.

IMPORTANT NOTE: Orders containing pre-order items will be held until all items are released and available to ship together. It is guarantee that you are getting it whenever we receive it from South Korea! We usually ship out pre-order items in 1-2 business days from the day we receive it. 

Why This hello82 Exclusive Hits Different 🎯

Look, we get it. You've been burned before. You've bought albums thinking you're getting exclusives, only to find out "exclusive" means "we printed 2 million of these." But THIS? This hello82 exclusive photocard is the REAL DEAL.

Here's why ENGENEs are losing their minds:

✅ Actually Limited - hello82 exclusive means HELLO82 EXCLUSIVE. Not sold in Korea. Not sold by other retailers. Just here, just now, just for you.

✅ Different Member Each Version - Each version features different members on the exclusive PC, so yes, you DO need all three versions. We don't make the rules. (Actually, we kind of do, but let's not get into that.)

✅ Premium Quality - We're talking crisp printing, glossy finish, protective sleeve – the works. This isn't some flimsy paper situation. These PCs are SUBSTANTIAL.

✅ Future Investment - In 5 years when you're trying to complete your collection, you'll be THANKING past-you for grabbing this while you could. hello82 exclusives are legendary in the trading community.

Album Specifications - The Technical Stuff 📐

Dimensions: Because size matters when it comes to shelf space!

• FORBIDDEN Ver.: 55mm x 100mm x 155mm (the perfect rectangle of chaos)
• AFTERLIGHT Ver.: 55mm x 100mm x 155mm (consistently gorgeous)
• STORM Ver.: 55mm x 100mm x 155mm (uniformly devastating)

What "Random" Really Means: Each album includes TWO random film photos (A & B) and TWO random photocards (A & B) - that's FOUR chances to pull your bias! Or four chances to pull everyone BUT your bias and end up trading in 47 different Discord servers at 3am. We've all been there. 💀

The sales volume of applied 100% in the charts on US Billboard, Apple, HANTEO, GAON, and Music Bank.

 

**All items will be shipped out within 5~10 business days once the order has been processed.

Please check carefully before placing your order. Albums cannot be cancelled or refunded once they are processed. 

Shipped from South Korea.

ABOUT THE HELLO82 EXCLUSIVE

Q: What makes the hello82 exclusive version different from the regular ENHYPEN THE SIN VANISH album?

A: The hello82 exclusive version includes an exclusive hello82 photocard that is not available in any other version of the album, including the Korean standard release or versions from other retailers. This exclusive photocard features unique photography and is only available through hello82 distribution partners like Kpop.Exchange. Each of the three versions (FORBIDDEN, AFTERLIGHT, STORM) includes this special hello82 exclusive photocard in addition to all the standard inclusions.

Q: Is ENHYPEN THE SIN VANISH hello82 exclusive available in Korea?

A: No! That's what makes it exclusive. The hello82 exclusive version is specifically distributed through hello82's international retail partners and is NOT available for purchase in Korea through standard K-pop retail channels. This makes the hello82 exclusive photocard particularly valuable for collectors, as it cannot be obtained from Korean album shops or most other retailers.

Q: Will the hello82 exclusive photocard be available after the pre-order period?

A: The hello82 exclusive photocard is available while supplies last, but these exclusive versions typically have limited production runs. Once initial stock sells out, restocks are not guaranteed, and the hello82 exclusive photocard may not be included in future pressings. We strongly recommend pre-ordering to secure your hello82 exclusive photocard, as these tend to become highly sought-after collector's items in the secondary market.

Q: Can I buy just the hello82 exclusive photocard without the album?

A: No, the hello82 exclusive photocard is only available as part of the complete ENHYPEN THE SIN VANISH hello82 exclusive album package. It cannot be purchased separately. This ensures fairness for all fans and maintains the value of the exclusive edition. However, you may find fans willing to trade on community platforms after albums are distributed.

ALBUM CONTENTS & INCLUSIONS

Q: How many photocards come with ENHYPEN THE SIN VANISH hello82 exclusive?

A: Each hello82 exclusive album includes THREE photocards total:

• Photo Card A (random 1 of 7 members)

• Photo Card B (random 1 of 7 members)

• EXCLUSIVE hello82 Photo Card (guaranteed in every album)

Plus, you also get Film Photo A and Film Photo B (each random 1 of 7), giving you FIVE total photo inclusions per album!

Q: What is included in ENHYPEN THE SIN VANISH hello82 exclusive album?

A: Each hello82 exclusive album (all versions) includes:

• 1 CD-R with full track list

• 1 Lyrics Book

• 1 DJ Envelope

• 1 Film Photo A (random 1 of 7)

• 1 Film Photo B (random 1 of 7)

• 1 AR Card

• 1 Lego Sticker

• 1 Sticker Set (3 types included)

• 1 Flyer

• 1 Photo Card A (random 1 of 7)

• 1 Photo Card B (random 1 of 7)

• 1 EXCLUSIVE hello82 Photo Card (guaranteed)

Total: 12+ items per album!

Q: Can I choose which ENHYPEN member I get on the hello82 exclusive photocard?

A: The hello82 exclusive photocard features different members depending on which version you purchase (FORBIDDEN, AFTERLIGHT, or STORM). However, the specific member distribution for the hello82 exclusive PC has not been publicly disclosed. The random Photo Card A and Photo Card B can be any of the 7 ENHYPEN members. For the best chance of getting your bias, many ENGENEs purchase all three versions!

VERSIONS & SPECIFICATIONS

Q: What's the difference between FORBIDDEN, AFTERLIGHT, and STORM versions?

A: Each version features unique concept photography and design:

FORBIDDEN Ver. showcases a dark, vampiric aesthetic with red moon imagery and mysterious, gothic vibes

AFTERLIGHT Ver. presents a softer, dreamier concept with ethereal golden-hour photography

STORM Ver. delivers intense, electric blue aesthetics with dynamic, high-energy visuals

All three versions include the same track list on CD but feature different cover art, photo book imagery, film photos, photocards, and AR card designs. Each also includes a different hello82 exclusive photocard.

Q: What is the album size for ENHYPEN THE SIN VANISH?

A: All three versions (FORBIDDEN, AFTERLIGHT, STORM) measure 55mm x 100mm x 155mm, which is a compact size perfect for display and collection. This is slightly smaller than standard jewel cases, making it easy to store multiple versions together on your shelf!

ORDERING & SHIPPING

Q: When will ENHYPEN THE SIN VANISH hello82 exclusive ship?

A: Pre-orders for ENHYPEN THE SIN VANISH typically ship within 2-4 weeks of the official release date. Kpop.Exchange offers priority processing for pre-order customers, meaning your hello82 exclusive album ships as soon as it arrives at our warehouse. Tracking information is provided via email once your order ships. International shipping times vary by location but typically take 7-14 business days.

Q: Does Kpop.Exchange ship ENHYPEN albums internationally?

A: Yes! Kpop.Exchange ships ENHYPEN THE SIN VANISH hello82 exclusive worldwide. We offer multiple shipping options including standard and express delivery. All albums are carefully packaged to prevent damage during transit, and tracking is provided for all orders. Shipping costs and delivery times vary by destination.

VALUE & COLLECTING

Q: Is ENHYPEN THE SIN VANISH hello82 exclusive worth buying if I already have the standard version?

A: Absolutely! The hello82 exclusive photocard alone makes this worth adding to your collection, especially since it's not available in the standard Korean release. Additionally, if you're a completionist collector, having both the standard and hello82 exclusive versions ensures you have the full range of available photo cards and inclusions. The hello82 exclusive PC tends to be highly valued in the trading community due to its limited availability.

 

Updated September, 2025

At Kpop Exchange, we aim to provide a smooth and transparent shopping experience. Please read our Shipping & Returns Policy before making a purchase.

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📧 When You Order

Hey! Once you place your order, we'll send you a confirmation email right away. This means we got your order and your payment is all set (we just pre-authorize it for now).

We'll then check with our suppliers to make sure everything's actually in stock and ready to ship. If something's out of stock, don't worry - we'll cancel that charge and shoot you an email to let you know what's up.

 

📦 Getting Your Order Ready

Once we've got everything sorted, your order will ship within 4 to 7 business days. Sometimes it might take up to 10 days if we're dealing with stock issues, but we'll keep you posted.

You'll get a tracking email as soon as your package is on its way!

Pre-order stuff? Those only ship once we actually get them from our suppliers, so you'll have to wait until they're released.

Can't find your tracking number? Just email us at support@kpop.exchange with your order number and we'll help you out!

 

🚚 How Long Shipping Takes

This really depends on where you are and how you want it shipped:

• If in stock, 1-3 business days.

• Preorders will ship upon release; we get the products directly from Korea, so we are depending on the manufacturer’s availability and timelines.

• Fanmade items can take 10-21 days depending on global supply chain. 

Quick heads up: These are estimates! Things like customs, courier delays, and busy seasons (hello, comeback season) can slow things down. If it's been over 6 weeks and your order is still MIA, definitely email us at support@kpop.exchange so we can help you. 

 

📦 Multiple Packages

Sometimes your order comes in different boxes because items ship from different places. Don't panic - you won't get charged extra shipping for this!

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🔄 Returns & Refunds

The Deal with Store Credit

By default, we give refunds as store credit (gift cards). If you really want your money back to your original payment method instead, you need to ask us BEFORE we process the store credit. We'll review these requests case by case, and it takes 5-10 business days.

What You Can Return

You can return unopened, unused items within 14 days for store credit. The item has to be in its original packaging with the plastic wrap/seal totally intact. 

What You CAN'T Return (Sorry!)

• Clothing, shoes, jewelry, plushies, hair accessories, makeup, beauty products

• Opened albums, DVDs, light sticks, electronics

• Blind boxes, Sonny Angels, Labubus, Pokemon, One Piece, Dragon Ball, Sanrio stuff

Shipping fees aren't refundable either.

How to Return Something

Email support@kpop.exchange with:

• Your order number

• What you want to return

• A photo of the unopened/sealed item

• Why you're returning it

Once we approve it, you'll get a gift card unless you asked for original payment method before we processed it.

Return Shipping

You pay for return shipping unless we messed up (sent wrong item, defective product). If it's our fault, we'll send you a prepaid return label. Please use trackable shipping. Please remember, you have to take a video of yourself opening the package from it being sealed (videos with the product already open will not qualify) to be considered for a return due to a defect. 

🛑 Canceling Orders

You can cancel within 48 hours of your order confirmation email for full store credit. After 48 hours, there's a $20 fee. If it already shipped, you'll also pay return shipping.

🌍 International Orders

Customs fees are on you - that's just how international shipping works. If you refuse the package because of customs fees, we'll deduct the return shipping costs and import duties from your refund.

Double-check everything before ordering to avoid returns!

⚠️ Chargeback Policy

Filing a chargeback after getting store credit is considered fraud. We'll send you a confirmation email before processing any refund, and you'll need to agree to the store credit. If you do a chargeback after that, we'll dispute it with proof of our policy and your agreement.

⏰ How Long Refunds Take

• Store credit: 2-5 business days after we approve your return

• Original payment method (if approved): 5-10 business days depending on your bank

 

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Shipping Policy

📦 Processing Your Order

Orders usually take 1-3 business days to process if we have it in stock, depending on:

• What's in stock

• How busy we are (holidays, sales, etc.)

• Warehouse processing times

Some orders might take 5 to 10 business days, especially if you ordered multiple items.

🚚 Delivery Times

• USA: 3 to 10 business days

• International: 4 to 12 business days

Delivery times can vary based on where you are, customs, and carrier delays. It can even be up to two weeks. Give your tracking 1 to 3 days to update once you get it. No updates after 3 days? Email us at support@kpop.exchange.

📦 Multiple Packages

Big or heavy items and multi-item orders might come in separate packages because of damage risk or different warehouse locations. Each package gets its own tracking number.

📅 Pre-Order Shipping

Pre-orders ship based on the manufacturer's schedule. We'll give you estimated dates on the product page, but manufacturers can change these.

If you order pre-order items with regular items, everything ships together once the pre-order stuff arrives. Want your in-stock items sooner? Place separate orders.

We'll email you if pre-order dates change!

📍 Tracking Your Order

You'll get tracking info once your order ships!

Just so you know:

• Standard Registered Mail doesn't give step-by-step tracking

• International shipments sometimes only update once they hit your country

If your order is way past the delivery window, email us!

💰 Customs & Import Fees

You're responsible for customs duties - that's just how importing works. If you refuse the package because of customs fees, we'll deduct those costs plus return shipping from your refund. If there's no money left over, no refund.

🎁 Holiday Shipping

Planning gifts? Order early! Holiday shipping gets delayed because of high volume. For Christmas gifts, shop our Black Friday/Cyber Monday sales. December orders are NOT guaranteed to arrive before Christmas, and we can't control holiday delays. 

 

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📦 Shipping Protection (Navidium)

✅ What We Cover

• 📭 Lost Packages

  • Shows "delivered" but you don’t have it (⏳ we’ll wait 5 business days for redelivery attempts first)

  • Tracking hasn’t updated in 6 weeks

• 💔 Damaged Items

  • Items damaged in transit (💧 wet, 📉 torn, 📦 crushed albums, etc.)

  • Missing items because the package was damaged

📧 Email support@kpop.exchange with your order number, photos of damage, and photos of the package.

💳 Refunds for lost/damaged items are store credit by default. Want your original payment method? 👉 Please ask before we process the store credit. This is subject to Navidium’s claim approval process—we’ll submit all the evidence on your behalf, but final approval is up to Navidium and not always guaranteed.

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❌ What We DON'T Cover

• Wrong address entered at checkout

• 🚚 Transit delays (shipping times are estimates)

• ⏰ Pre-orders or holiday delays

• 🌍 International packages stuck in customs

• 📦 Packages refused due to customs fees (return costs + duties are your responsibility)

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📝 Filing a Claim

1. Email support@kpop.exchange with subject line: "CLAIM for Order #12345"

2. Describe the issue clearly

3. Include photo/video evidence for damaged items

⏳ We’ll review within 1–3 business days and process a replacement or store credit.

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🚫 No Protection?

If you don’t add Navidium Shipping Protection:

• You’ll need to work directly with the courier for missing packages.

• If tracking shows delivered with GPS/photo proof, we cannot provide refunds or replacements.

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🙋 FAQs

📩 Contact & Orders

• How do I contact you?
  📧 Email support@kpop.exchange — responses in 24–48 hours (⏳ high volume may cause slight delays).

• Can I cancel my order?
  ✅ Within 48 hours of confirmation = full store credit.
  ⚠️ After that, there’s a $20 fee. If it’s already shipped, you’ll also cover return shipping.

• When do you charge my card?
  💳 Pre-authorization at checkout → charge upon shipping.
  ❌ If something’s OOS, we’ll void the charge + email you.

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🚚 Shipping & Delivery

• How soon do orders ship?
  ⏳ Usually 1–3 business days. Pre-orders ship once released + arrive at our facility.

• Do you ship to PO boxes?
  ✅ Yes!

• Why did I only get part of my order?
  📦 Items may ship from different suppliers, no extra shipping charge.

• Why isn’t tracking updating?
  Some carriers update only when packages reach your country.
  👉 No update for 5+ days? Email us.

• Customs?
  🌍 You’re responsible for customs fees. If refused, refund will be minus duties + return costs.

• Where do you ship?
  Worldwide! 🌎 Costs calculated at checkout.

• Where do items ship from?

  • 🎶 Albums & official goods: 🇰🇷 South Korea → shipped from Denver, CO

  • 🐼 Unofficial/budget items: China

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🔄 Returns & Refunds

• Return policy?
  ❌ Final sale: clothing, shoes, jewelry, plushies, accessories, makeup, opened albums/DVDs/electronics.
  ✅ Unopened items: return within 14 days for store credit.

• Exchanges?
  ❌ No exchanges. If we sent the wrong item, we’ll refund or send the correct one.

• Damaged items?
  📑 Check our Product Defect Policy for next steps.

• Missing album contents?
  🎥 An unboxing video of the sealed package is required to be eligible.

• Can I get money back instead of store credit?
  💳 Store credit is default. Ask before processing if you prefer a refund to your original payment method (review takes 5–10 business days).

• Convert store credit to cash?
  ❌ No, once it’s store credit, it’s final.

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⏳ Pre-Orders & Special Orders

• Pre-orders ship when officially released + arrive at our warehouse. Dates listed are estimates and subject to change due to manufacturer/supply chain delays.

• Group orders?
  🙋 Yes! Email support@kpop.exchange .

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💳 Payments & Products

• Payment methods?
  Major credit cards + secure online payments.

• Price adjustments?
  ❌ No price matching or adjustments after purchase.

• Are photocards official?

  • 💸 Under $15 = unofficial

  • 🎶 Lucky Draws / Pre-order benefits = official

• BT21 merch official?
  🐰 Most are unofficial (lower-priced). Official items are marked + priced higher.

• Defective electronics?
  🛠️ Contact manufacturer directly (info in manual). No returns accepted for electronics.

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🛡️ Shipping Protection Recap

What’s Navidium?
Your protection against loss, theft, and damage. Recommended for collectors! 💎

 

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💬 Questions? Contact Us!

Your satisfaction is our top priority! If you have any questions, feel free to contact us at:
📧 support@kpop.exchange

Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided