Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided
Description
I have questions with respect to:
1) Is the Line Friends BT21 Merch official or unofficial?
A: Majority of the BT21 merch is fan made (unofficial). There's a few official items for sale and the official items will say wording that's it's official in the product page. The more expensive items are official while the less expensive ones are fanmade. Unofficial BT21 will be much less than the price of the official version.
2) Are the photocards for sale official or fanmade?
A: Almost all the photocard sets for sale are fanmade or unofficial. If they are in the Under $15 collection, they are unofficial. If they are from a Lucky Draw or a album Pre-Order Benefit then they are 100% official and essentially come one by one unless you order a set via a Lucky Draw.
1) How soon will my item(s) will ship?
A: If we process the charges to your credit card, it will ship within 8 business days from the date of your order. The tracking information will get sent out automatically to the e-mail address you provided when checking out. If you do not receive tracking information from us within 8 business days of your order, feel free to follow up with us at support@kpop.exchange. Please be aware Pre-Orders will not ship until they are release and ship to us from Korea. The release date may be found on the product page.
2) How long are shipping times?
A: Your products will ship within 5 to 8 days of you placing your order then take 4 to 6 weeks to reach your doorstep. Each product at Kpop Exchange has an estimated delivery time that you can find in the product page.
3) Do you ship to PO Boxes?
A: Yes!
4) What's the ETA to USA and Canada?
A: 3-5 weeks is the ETA. On occasions it may arrive faster and during busy shipping times it may turn into 6 weeks. for items such as Albums and Official Merchandise, it's already in the US and is received much faster. The shipping speed can be chosen at checkout depending on fast you want to receive it.
5) Where can I find my tracking information?
A: The tracking will update on the order status page once the item is in transit. You will also receive an email notification with a link to your personal tracking page through my shipping program, AfterShip.
6) Where do your items ship from?
A: Albums and official goods come from South Korea and ship out of our small facility in Denver, CO. Unofficial and less expensive goods are made in and ship from China.
1) What's your return policy?
A: All sales are final. We accept returns for refunds, for items damaged in transit or defective items. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint.
2) Can I cancel my order?
A: Yes, you can if it's within 48 hours. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
3) What happens if I receive a defective electronic item?
A: Electronics include any product that requires a battery such as a Lightstick. In the rare event you receive a sealed official lightstick that is defective, you would need to contact the manufacturer. The contact information can be found in the user manual.
P1Harmony – DUH! (Music Korea Luckydraw POB Photocard | Official)
P1ece, secure your EXCLUSIVE hero moment! 🦸♂️✨ This is the official hello82 exclusive Pre-Order Benefit (POB) photocard from P1Harmony's 2026 Season's Greetings "SUPER HERO'S OFF THE RECORDS"!
This selfie photocard features an exclusive design available ONLY through hello82 — the official U.S. K-pop distributor. You'll receive 1 random photocard out of 6 members: Keeho, Theo, Jiung, Intak, Soul, or Jongseob. The hello82 POB features a unique concept different from Apple Music and Weverse POBs!
In-hand and ready to ship from our Denver, Colorado warehouse with protective packaging!
What is a POB (Pre-Order Benefit)? A POB (Pre-Order Benefit) is a special bonus item given to customers who pre-order from specific retailers. POB photocards are NOT included in the standard album or Season's Greetings package — they are exclusive extras distributed by participating retailers as an incentive for pre-ordering.
hello82 Exclusive POB: The hello82 POB photocard features an exclusive selfie concept with designs available ONLY through hello82. This means the concept photos used for hello82 POBs are DIFFERENT from the Apple Music POB and Weverse POB — each retailer has unique exclusive designs!
Why Collect hello82 POBs?
U.S. Exclusive Design: Concept photos not available from Korean retailers
Official & Authentic: 100% official FNC Entertainment merchandise
Selfie Format: Intimate self-shot style photos of each member
Limited Availability: Only distributed through hello82 pre-orders
Shipping Information
Ships from the USA
Tracking provided once shipped
Some carriers update tracking only at major scan points
Delivery time varies by location and carrier
Why Buy From KPOP Exchange?
Official merchandise only — no replicas, no “inspired by” items
Trusted by collectors and traders
Freebies included (because fandom morale matters)
USA fulfillment for faster, reliable delivery
Q: What is a POB photocard? A: POB stands for Pre-Order Benefit. It's an exclusive bonus photocard given to customers who pre-order from specific retailers. POB photocards are NOT included in the standard Season's Greetings package — they're retailer-exclusive extras with unique designs.
Q: Is this POB photocard official or fanmade? A: This is 100% official FNC Entertainment merchandise. The hello82 POB photocard is an authentic Pre-Order Benefit distributed exclusively through hello82, the official U.S. K-pop distributor.
Q: What members are featured on the hello82 POB? A: The hello82 POB features all 6 P1Harmony members: Keeho, Theo, Jiung, Intak, Soul, and Jongseob. You receive 1 random photocard out of 6 — member selection cannot be chosen.
Q: Can I choose which member's photocard I receive? A: No, member selection is random. Each POB photocard is randomly selected from the 6 available members.
Q: What is the difference between hello82 POB and Apple Music POB? A: Both offer selfie photocards (random 1 of 6 members), but they feature DIFFERENT exclusive concept photos. The hello82 POB has U.S.-exclusive designs, while Apple Music POB has Korea-exclusive designs. To collect all unique POB designs, you would need both!
Q: What is the difference between hello82 POB and Weverse POB? A: Similar to Apple Music, Weverse offers its own exclusive selfie photocard designs. hello82, Apple Music, and Weverse POBs ALL feature different concept photos — each is a unique exclusive design.
Q: Is this photocard included in the Season's Greetings set? A: No! This POB photocard is NOT included in the standard Season's Greetings package. It's a retailer-exclusive bonus that was originally given with hello82 pre-orders. The Season's Greetings set is sold separately.
Q: What is P1Harmony's 2026 Season's Greetings concept? A: The 2026 Season's Greetings theme is "SUPER HERO'S OFF THE RECORDS" — a bold concept blending superhero aesthetics with behind-the-scenes recording studio vibes, capturing P1Harmony's intensity and creative identity.
Q: Who are the members of P1Harmony? A: P1Harmony has 6 members: Keeho (leader), Theo (lead vocalist), Jiung (vocalist/rapper), Intak (main rapper), Soul (main dancer), and Jongseob (maknae). They debuted October 28, 2020 under FNC Entertainment.
Q: What company is P1Harmony under? A: P1Harmony is under FNC Entertainment in Korea and signed with CAA (Creative Artists Agency) for international activities in June 2023. FNC Entertainment is also home to FT Island, CNBLUE, N.Flying, and SF9.
Q: What is P1Harmony's fandom name? A: P1Harmony's official fandom name is P1ece (피스). The name represents fans as essential "pieces" that complete P1Harmony's perfection — small pieces coming together to create a full picture.
Q: What does "P1Harmony" mean? A: The name combines "Plus," the number "1," and "Harmony." It represents the members being brought together ("plus") as "one" to create infinite possibilities through "harmony."
Q: Is this photocard in stock? A: Yes! This POB photocard is in-hand at our Denver, Colorado warehouse and ships within 1-3 business days.
Q: What size is the photocard? A: The photocard is standard K-pop size at approximately 55mm × 85mm.
Q: Where can I buy this P1Harmony hello82 POB? A: You can buy the official P1Harmony 2026 Season's Greetings hello82 POB photocard at Kpop Exchange (kpop.exchange). We offer fast USA shipping, protective packaging, and no customs fees!