Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided
Description
I have questions with respect to:
1) Is the Line Friends BT21 Merch official or unofficial?
A: Majority of the BT21 merch is fan made (unofficial). There's a few official items for sale and the official items will say wording that's it's official in the product page. The more expensive items are official while the less expensive ones are fanmade. Unofficial BT21 will be much less than the price of the official version.
2) Are the photocards for sale official or fanmade?
A: Almost all the photocard sets for sale are fanmade or unofficial. If they are in the Under $15 collection, they are unofficial. If they are from a Lucky Draw or a album Pre-Order Benefit then they are 100% official and essentially come one by one unless you order a set via a Lucky Draw.
1) How soon will my item(s) will ship?
A: If we process the charges to your credit card, it will ship within 8 business days from the date of your order. The tracking information will get sent out automatically to the e-mail address you provided when checking out. If you do not receive tracking information from us within 8 business days of your order, feel free to follow up with us at support@kpop.exchange. Please be aware Pre-Orders will not ship until they are release and ship to us from Korea. The release date may be found on the product page.
2) How long are shipping times?
A: Your products will ship within 5 to 8 days of you placing your order then take 4 to 6 weeks to reach your doorstep. Each product at Kpop Exchange has an estimated delivery time that you can find in the product page.
3) Do you ship to PO Boxes?
A: Yes!
4) What's the ETA to USA and Canada?
A: 3-5 weeks is the ETA. On occasions it may arrive faster and during busy shipping times it may turn into 6 weeks. for items such as Albums and Official Merchandise, it's already in the US and is received much faster. The shipping speed can be chosen at checkout depending on fast you want to receive it.
5) Where can I find my tracking information?
A: The tracking will update on the order status page once the item is in transit. You will also receive an email notification with a link to your personal tracking page through my shipping program, AfterShip.
6) Where do your items ship from?
A: Albums and official goods come from South Korea and ship out of our small facility in Denver, CO. Unofficial and less expensive goods are made in and ship from China.
1) What's your return policy?
A: All sales are final. We accept returns for refunds, for items damaged in transit or defective items. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint.
2) Can I cancel my order?
A: Yes, you can if it's within 48 hours. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
3) What happens if I receive a defective electronic item?
A: Electronics include any product that requires a battery such as a Lightstick. In the rare event you receive a sealed official lightstick that is defective, you would need to contact the manufacturer. The contact information can be found in the user manual.
CORTIS Nation, tidy your desk and your feelings. CORTIS 2026 Season’s Greetings — Unexpected Encounter is a box of premium chaos: a clean 14-month desk calendar, photobook + booklet combo, diary pages for your delulu-to-doyoululu goals, sticker sheets for your mini room, and a photocard avalanche. Everything is official, factory-sealed, and packed like a grail. Release date: Dec 11.
Outbox — 153 × 268 × 85 mm (1ea)
Photobook — 140 × 225 mm / 100p (1ea)
CORTIS’s Booklet — 140 × 225 mm / 52p (1ea)
Desk Calendar — Box 150 × 150 × 35 mm · Calendar 140 × 140 mm / 14 months (1ea)
CORTIS’s Mini-Room Sticker Set — Sticker board 140 × 140 mm (1ea) · Stickers 100 × 100 mm / 5ea 1 set
Diary — 140 × 200 mm / 32p (1ea)
5-Cut Photo Set — 65 × 140 mm / 5ea 1 set
Photocard Set — 55 × 85 mm / 10ea 1 set
Instant Photo Set — Box 80 × 150 × 35 mm · Instant photos 55 × 85 mm / 9ea 1 set
Digital Code Set — Paper 50 × 75 mm · Digital code 75 × 25 × 10 mm · Playback ~41 mins; languages: KR / EN / JP / CN
Condition: Brand new & factory-sealed.
CONTENTS OF CORTIS 2026 SEASON'S GREETINGS :
The outer case/box is simply for protecting goods. (Damages such as scratches or discoloration on the case/box cannot be compensated.)
The sales volume of applied 100% in the charts on Apple, HANTEO, GAON, and Music Bank K.
**All items will be shipped out within 3~7 business days once the order has been processed.
Please check carefully before placing your order. Albums cannot be cancelled nor refunded once they are processed.
By pre-ordering this product, all SALES ARE FINAL. We will not be liable for any missing item in this album.
Q: What’s included in CORTIS 2026 Season’s Greetings? A: Outbox; photobook (100p); booklet (52p); 14-month desk calendar; diary (32p); mini-room sticker set (board + 5 stickers); photocard set (10ea); 5-cut photo set (5ea); instant photo set (9ea); and a digital code set (~41 mins) with KR/EN/JP/CN language support.
Q: Is this official? A: Yes—official label merchandise, brand-new and factory-sealed.
Q: When does it release and when will you ship? A: Releases Dec 11. We ship as soon as stock lands in our warehouse. Mixed carts ship together unless you choose split shipping at checkout.
Q: Are the random items fair? A: Any random components (if present) are manufacturer-packed at equal probability.
Q: How does the digital code work? A: Use the included code per the insert instructions to access ~41 minutes of video/content; supported languages: Korean, English, Japanese, Chinese.
