Fast and reliable shipping on all orders. Estimated delivery within 3–7 business days. Tracking details provided
Description
I have questions with respect to:
1) Is the Line Friends BT21 Merch official or unofficial?
A: Majority of the BT21 merch is fan made (unofficial). There's a few official items for sale and the official items will say wording that's it's official in the product page. The more expensive items are official while the less expensive ones are fanmade. Unofficial BT21 will be much less than the price of the official version.
2) Are the photocards for sale official or fanmade?
A: Almost all the photocard sets for sale are fanmade or unofficial. If they are in the Under $15 collection, they are unofficial. If they are from a Lucky Draw or a album Pre-Order Benefit then they are 100% official and essentially come one by one unless you order a set via a Lucky Draw.
1) How soon will my item(s) will ship?
A: If we process the charges to your credit card, it will ship within 8 business days from the date of your order. The tracking information will get sent out automatically to the e-mail address you provided when checking out. If you do not receive tracking information from us within 8 business days of your order, feel free to follow up with us at support@kpop.exchange. Please be aware Pre-Orders will not ship until they are release and ship to us from Korea. The release date may be found on the product page.
2) How long are shipping times?
A: Your products will ship within 5 to 8 days of you placing your order then take 4 to 6 weeks to reach your doorstep. Each product at Kpop Exchange has an estimated delivery time that you can find in the product page.
3) Do you ship to PO Boxes?
A: Yes!
4) What's the ETA to USA and Canada?
A: 3-5 weeks is the ETA. On occasions it may arrive faster and during busy shipping times it may turn into 6 weeks. for items such as Albums and Official Merchandise, it's already in the US and is received much faster. The shipping speed can be chosen at checkout depending on fast you want to receive it.
5) Where can I find my tracking information?
A: The tracking will update on the order status page once the item is in transit. You will also receive an email notification with a link to your personal tracking page through my shipping program, AfterShip.
6) Where do your items ship from?
A: Albums and official goods come from South Korea and ship out of our small facility in Denver, CO. Unofficial and less expensive goods are made in and ship from China.
1) What's your return policy?
A: All sales are final. We accept returns for refunds, for items damaged in transit or defective items. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint.
2) Can I cancel my order?
A: Yes, you can if it's within 48 hours. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
3) What happens if I receive a defective electronic item?
A: Electronics include any product that requires a battery such as a Lightstick. In the rare event you receive a sealed official lightstick that is defective, you would need to contact the manufacturer. The contact information can be found in the user manual.
ATEEZ - GOLDEN HOUR : Part.5 FROMM Store Photobook Ver. Set EXCL. POB Handwritten Fan
ATEEZ said photocards were not enough, so FROMM Store made the POB circular, displayable, and large enough to cause an entirely new storage conversation.
This official FROMM Store Set Exclusive POB Handwritten Fan was released as a purchase benefit for qualifying sets of the ATEEZ GOLDEN HOUR : Part.5 Photobook Version. Each round fan features an individual member portrait from the album concept, with the member-specific handwritten element included as part of the official benefit design.
Choose your bias or collect the full OT8 lineup. One fan feels practical. Eight fans feels like your room has officially become an ATEEZ exhibition.
Available Members
Hongjoong
Seonghwa
Yunho
Yeosang
San
Mingi
Wooyoung
Jongho
Available Members
Hongjoong
Seonghwa
Yunho
Yeosang
San
Mingi
Wooyoung
Jongho
The set uses circular member portraits with a clean light background and styling pulled from the GOLDEN HOUR : Part.5 Photobook Version concept.
The members appear in velvet, embroidered, knit, metallic, olive, brown, black, and jewel-toned outfits. The close framing gives each fan the energy of an oversized circular photocard, except this one is ready to become shelf decor, concert-bag decor, or the centerpiece of your increasingly specific ATEEZ collection.
Member Visuals
Hongjoong: Green velvet jacket with purple piping, white ruffled shirt, bracelets, and hand posed near his mouth
Seonghwa: Black open-neck outfit with floral detailing, layered necklaces, and side-swept dark hair
Yunho: Olive layered outfit with multiple silver necklaces and a hand placed behind his head
Yeosang: Light blond hair, embroidered olive styling, statement earring, and hand resting against his face
San: Sleeveless textured brown top, dark wet-look hair, and layered necklace
Wooyoung: Black and metallic embroidered styling with red trim, raised arms, and playful tongue-out pose
Jongho: Olive velvet embroidered jacket, white shirt, and a composed front-facing portrait
Every member has a different pose, but the matching round format keeps the set visually cohesive. Collector translation: extremely dangerous when displayed together.
WHAT IS A FROMM STORE SET EXCLUSIVE POB?
A set exclusive POB is a promotional benefit offered by a retailer when a qualifying album set is purchased during the event period.
This handwritten fan was distributed through FROMM Store for eligible ATEEZ GOLDEN HOUR : Part.5 Photobook Version set purchases.
Set-exclusive benefits are different from standard album inclusions and from regular one-album POB photocards. They may require the purchase of multiple album versions or a complete qualifying set during the original retailer event.
WHY ORDER FROM KPOP EXCHANGE?
🇺🇸 Ships from Denver, Colorado No waiting weeks for overseas shipping! Your photocard ships directly from our U.S. warehouse with real-time tracking. Most domestic orders arrive within 3-5 business days.
📦 Protective Packaging We know photocards are precious. Every order includes a protective sleeve and rigid mailer to ensure your POB arrives in pristine, mint condition — no bends, no creases.
💰 No Surprise Customs Fees Domestic U.S. shipping means no unexpected customs charges or import duties. The price you see is the price you pay.
🎁 Exclusive Freebies Every order includes Kpop Exchange exclusive freebies — because ATINY deserve extra goodies!
✅ 100% Official & Authentic All our POBs are official merchandise sourced through authorized distributors. No bootlegs, no reproductions — guaranteed authentic.
💜 ATINY-Friendly Service We're fans too! Our team understands the importance of bias photocards and POB collecting. Questions? We're here to help!
⭐ Trusted by Collectors Join thousands of satisfied K-pop collectors who trust Kpop Exchange for their photocard needs. Check our reviews and see why ATINY choose us!
What is included with this listing?
Each individual member option includes one official ATEEZ GOLDEN HOUR : Part.5 FROMM Store Photobook Ver. Set Exclusive Handwritten Fan featuring the selected member.
The full-set option includes all eight member fans when available.
Is the GOLDEN HOUR : Part.5 album included?
No. This listing is for the FROMM Store set-exclusive fan only.
The physical album, CD, photobook, album photocards, postcards, and other inclusions are not included.
Is this an official ATEEZ item?
Yes. This is an official FROMM Store purchase benefit released during the ATEEZ GOLDEN HOUR : Part.5 promotional period.
Is the fan personally handwritten by the member?
No. The handwritten element is reproduced as part of the official fan design.
Each fan was not individually written on by the member.
Is this fan autographed?
No. This is not an autographed or hand-signed item.
A reproduced handwritten message, printed signature, or handwritten-style design should not be interpreted as an original autograph.
What does “Set EXCL.” mean?
“Set EXCL.” means set exclusive.
The benefit was associated with purchasing a qualifying album set through FROMM Store rather than purchasing only one individual album.
Is this the Photobook Version set benefit?
Yes. This listing is specifically for the FROMM Store Photobook Version Set Exclusive Handwritten Fan.
It should not be confused with a Digipack Version benefit, standard album inclusion, or regular FROMM Store photocard POB.
Is this the same as the FROMM Store Photobook POB photocard?
No. They are separate collectibles.
The regular Photobook Version POB is a rectangular photocard. This product is a larger round fan distributed as a set-exclusive benefit.
Same retailer. Same comeback. Completely different storage problem.
Can I choose a specific member?
Yes, when individual member options are available.
Select the member you want before adding the product to your cart.
Is the member random?
No. A member-specific option is not random.
You will receive the member selected in the product menu. Any random option will be clearly labeled as random.
Which members are available?
The collection includes:
Hongjoong
Seonghwa
Yunho
Yeosang
San
Mingi
Wooyoung
Jongho
Individual member availability may vary as inventory sells out.
What comes with the full set?
The full set includes eight fans total, with one fan for each ATEEZ member:
Hongjoong
Seonghwa
Yunho
Yeosang
San
Mingi
Wooyoung
Jongho
The full set is for collectors who looked at the word “choose” and respectfully declined.
Is a handle included?
The visible product design is a round fan collectible. Any separate components included with the official item will be supplied as originally packaged.
Do not assume that additional display accessories, stands, sleeves, or replacement handles are included unless shown or stated in the listing.
What is printed on the front?
The portrait side features an individual ATEEZ member photographed in the GOLDEN HOUR : Part.5 Photobook Version concept.
Each member has distinct styling while sharing the coordinated circular format and light background.
Where is the handwritten element?
The handwritten content is part of the official fan design. Depending on how the product is photographed or displayed, the handwritten side may not be visible in every listing image.
Is the handwriting an original message?
The message or handwriting is officially reproduced for the product. It is not individually handwritten on every fan.
Is this a paper fan?
This is a printed round collectible fan. Exact materials and dimensions have not been provided in the available product information, so they should not be assumed.
What are the fan’s dimensions?
Official dimensions were not provided with the supplied information.
Measurements will be updated if FROMM Store or the manufacturer releases confirmed specifications.
Can I use this at a concert?
The fan may be used as a handheld fan or display collectible, but venue policies vary.
Check the venue’s current bag, signage, fan-project, and handheld-item rules before bringing it to a concert.
How should I store the fan?
Store the fan flat in a clean, dry area away from direct sunlight, heat, pressure, and moisture.
For display, use an appropriately sized protective sleeve, frame, stand, or archival storage method that does not bend or puncture the item.
Do not force the fan into a sleeve that is too small. Circular collector geometry deserves respect.
Can I put it in a photocard binder?
A standard photocard pocket will be too small for a round fan.
Use a larger archival sleeve, scrapbook pocket, document sleeve, or custom display solution that matches the fan’s diameter.
Can the image fade?
Like most printed merchandise, prolonged exposure to direct sunlight or strong artificial light may cause fading over time.
Display the fan away from direct UV exposure when possible.
Can official fans have small imperfections?
Yes. Official paper goods may have minor manufacturing characteristics such as:
Small surface marks
Light print lines
Tiny edge imperfections
Slight cutting variation
Minor dents or pressure marks
Small alignment differences
These may occur during production, packaging, or international transportation and do not necessarily mean the item is unofficial or used.
What should I do if my fan arrives damaged?
Contact KPOP Exchange promptly and include:
Your order number
A clear photo of the full item
Close-up photos of the damage
Photos of the shipping box or mailer
A photo of the shipping label
Photos of the internal protective packaging
Keep all packaging until the claim has been reviewed.
Will the fan be shipped flat?
KPOP Exchange packages paper collectibles with protection appropriate for the item and shipment.
Exact packaging may vary depending on the order size, destination, and carrier service.
Will sold-out members be restocked?
Restocks depend on remaining supplier or distributor inventory.
Because set-exclusive POBs are tied to a limited retailer event, sold-out members may not return once the original inventory is exhausted.
Are all members priced the same?
Pricing may vary by product option, supply, or inventory conditions.
Review the displayed price after selecting a member or full-set option.
Can I purchase multiple members?
Yes, while inventory remains available.
Add each desired member separately or select the complete set when offered.
Does the full set include duplicate members?
No. A complete OT8 set includes one fan for each of the eight ATEEZ members.
Does this ship from Korea?
No. This product ships from KPOP Exchange in the United States.
Domestic collectors can purchase the benefit without arranging a separate Korean forwarding service.
Do you ship internationally?
International shipping availability and pricing depend on the destination and carrier services offered during checkout.
International customers may be responsible for customs duties, taxes, brokerage charges, or other import fees.
Are customs fees included in the product price?
No. Customs duties and import taxes are generally not included unless explicitly stated during checkout.
These charges are determined by the destination country and are the customer’s responsibility.
